- Location
- Bengaluru, India
- Department
- Healthcare
- Seniority
- Manager
- Source
- Keka
Description
Role Overview:
Responsible for the end-to-end performance of multiple Supertails clinics within an assignedzone, driving revenue, profitability, operational excellence, clinical quality, customer experience and people performance.
Key Responsibilities:
* Own zone-level revenue, P&L, productivity and operational KPIs across multiple clinics.
* Lead and coach Centre Managers and clinic leadership teams, driving accountability andperformance.
* Ensure consistent adherence to SOPs, clinical protocols, safety, hygiene and compliancestandards.
* Conduct regular clinic reviews and audits; identify gaps and drive corrective actions.
* Partner with Clinical, HR, Finance, Marketing, CX, Supply Chain and Infrastructure teams toachieve business objectives.
* Drive customer experience, NPS/CSAT, repeat visits and complaint resolution.
* Analyse clinic performance, identify growth opportunities and implement initiatives toimprove footfall, conversion and revenue.
* Oversee workforce planning, hiring, training, productivity and employee engagement inpartnership with HR.
* Monitor inventory, equipment, facility readiness and vendor performance.
* Prepare and present weekly/monthly zone performance dashboards and action plans toleadership.
Key KPIs:
Revenue & P&L
Clinic Productivity
Patient Footfall
Customer Experience/NPS
Repeat Visits
Staff Productivity & Attrition
Audit & Compliance | Inventory/Wastage
Skills
Compliance