Services Coordinator

DEFINITION: This position provides administrative support to the Planning & Development Services division of the Public & Development Services Department.   ESSENTIAL AND RELATED FUNCTION STATEMENTS:Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Acts as the primary front-line contact for residents, contractors, and developments, explaining zoning, local ordinances, and the step-by-step permitting process;
• Provides department information and customer service; answers questions as first point and contact for customers within scope of authority and training.
• Receives and reviews building, electrical, plumbing, mechanical and other related permits applications for completeness, accuracy, and basic compliance; forwards applications to appropriate staff to review
• Calculates, collects, and reconciles permit and development related fees, maintaining accurate records and cash drawers
• Maintains permit/inspection database for all active and historical permits, plans, and contractor license verifications.

• Coordinates and performs a variety of clerical permit processing functions on behalf of Planning & Development Services
• Processes and issues permits and licenses; coordinates and schedules inspections; assists with open records requests, maintains compliance with state retention requirements
• Processes payments for permits, site plans, plats, water & sewer taps, variances, and other Development Services related fees. 
• Responds to routine inquiries and complaints regarding the development process, building codes, and/or other building related matters.
• Receives and processes plan submittals for completeness, accuracy, and basic compliance, distributing plans for review and approval.
• Performs data entry; creates, updates, and maintains applicant files. 
• Tracks and notifies customers regarding the status of permit applications and/or plan reviews. 
• Prepares, copies, files, sends, faxes, scans, and emails various types of correspondence to internal and external customers. 

• Performs related duties as apparent and/or assigned.

 MINIMUM QUALIFICATIONS:Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through:

• High school diploma or equivalent.        Minimum two (2) years experience in an administrative or technical  support position with proficiency in computer applications and general office procedures/equipment.
• Must be able to rapidly learn and perform tasks, communicate effectively, assimilate and understand information, and maintain composure during situations of conflict.
• Must have a public service attitude, work closely with others as part of a team, and interact professionally with staff, Commission/Board members, and the general public at all times.  
• Requires ability to work under minimal supervision and prioritize work assignments.  
• Must have a valid driver’s license.  
• Bilingual (Spanish) preferred.
• Ability to obtain International Code Council (ICC) Permit Technician Certification within 12 months of hire date.

PHYSICAL REQUIREMENTS:

• Tasks are performed in a sedentary position at workstation with occasional walking required.
• Requires extensive use of computer, printer and other office and telecommunications equipment.
• The employee must exert light physical effort, occasionally involving lifting, carrying, pushing and pulling of objects and materials (mostly file boxes) of up to thirty-five pounds.
• Requires visual perception and ability to communicate orally.
• Job must be performed with or without accommodations.

 WORKING ENVIRONMENT:

• Tasks are regularly performed in an office environment where the noise level is moderately quiet.
• Limited exposure to extreme weather conditions and limited risk of injury.
• May have normal exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise.