- Location
- Data Center - SILA, Thailand
- Workplace
- Onsite
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
Chon BuriJob Summary
Responsible for delivering after-sales and managed services for data center (colocation) customers, ensuring smooth operations and service availability.Handle service requests, onsite support, monitoring, and incident resolution.
Coordinate with customers and internal teams to maintain service quality and customer satisfaction.
Job Description
- Operate and deliver after-sales and managed services to Data Center (IDC) customers
- Coordinate with customers, Service Delivery teams, and relevant stakeholders
- Handle service provisioning and fulfill customer service requests
- Verify and control access authorization for onsite personnel
- Provide Smart Hands support and other in-scope services
- Troubleshoot and resolve service issues in the data center environment
- Monitor services to ensure performance and availability
- Conduct environment patrols to maintain order and readiness
Qualifications
- Bachelor’s degree in IT, Computer Science, Electrical Engineering, Telecommunication Engineering, Computer Engineering, or related field
- Experience in IT Infrastructure, Data Center, Colocation, or Network is an advantage
- Basic troubleshooting and technical support skills
- Good communication and coordination skills
- English communication skills are a plus
Recruiter
Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)Skills
Customer Service
