Housekeeping Supervisor

Description

The Hauskeeping Supervisor supports the daily operations of the Haus-Keeping department by providing on-shift leadership, quality control, and team support. This role ensures guest rooms and public areas meet Gravity Haus cleanliness and presentation standards while helping coordinate the work of Haus-Keepers during each shift.

The Hauskeeping Supervisor works closely with the Hauskeeping Manager to execute daily priorities but is not responsible for overall department management. Instead, this role focuses on guiding team members, maintaining quality standards, and supporting efficient daily operations.

Key Responsibilities

Team Support & Shift Coordination

• Support the daily workflow of Haus-Keepers by helping assign tasks and prioritize room readiness.
• Provide on-the-floor leadership and guidance to Haus-Keepers during shifts.
• Assist with training and mentoring new Haus-Keepers on procedures and service standards.
• Serve as a point of contact for housekeeping questions during shifts when management is not present.
• Foster a positive and collaborative team environment.

Quality Control & Standards

• Inspect guest rooms and public areas to ensure cleanliness and presentation meet Gravity Haus standards.
• Identify and address cleaning deficiencies, providing real-time feedback and coaching to team members.
• Ensure consistent execution of housekeeping service standards across all rooms and spaces.

Operational Support

• Assist with daily housekeeping operations including room cleaning, laundry support, and public area upkeep as needed.
• Help coordinate linen distribution and laundry workflow.
• Monitor inventory levels of housekeeping supplies and notify management when replenishment is needed.
• Respond to guest service requests and housekeeping issues promptly and professionally.

Reporting & Communication

• Report maintenance concerns, safety hazards, and property damage to the appropriate department.
• Ensure lost and found items are properly documented and turned in according to procedures.
• Communicate room status updates and operational needs to the Housekeeping Manager and Front Desk team.

What We’re Looking For

• 3+ years housekeeping experience within a hotel or resort setting.
• Previous housekeeping experience in hospitality required.
• Prior experience leading or mentoring team members preferred.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to work collaboratively and provide positive team leadership.
• Strong communication and problem-solving skills.
• Experience using task management and property management software (e.g., Alice, Opera, or similar).
• Strong attention to detail, with the ability to balance efficiency and quality.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to bend, reach, and perform repetitive movements.
• Comfortable working on varying schedules including weekends and holidays.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, company-sponsored retirement savings programs, which may include employer contributions depending on plan terms and location., and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.