Sr People & Organization Partner

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

・This Sr People & Org Partner’s primary responsibility is to provide local People function point-of-contact service to the business, playing a key role in the execution of People priorities and deliverables within the defined People strategy, integrating People activities for the business.

・This role is also to utilize local business knowledge and understanding gained from working deep within the business, to provide feedback and insights to People & Org Managers, People & Org Business Partners, and relevant COE’s in the development of appropriate solutions.

・The Sr People & Org Partner will champion and advocate for the team member experience at all stages of the team member lifecycle, bringing focus and a commitment to excellence.

・Coordinating and liaising between the business and People function, this role is a key interface in ensuring the effective delivery of People services and initiatives.

・The role may also partner and collaborate with People & Org Business Partners and Managers and COEs in the development and delivery of People solutions at times leading local team member experience projects, bringing a real-world perspective to any initiatives and execution of them.

・This role has no direct financial or people management responsibilities. Indirectly will impact both areas through shepherding the effective delivery of People initiatives.

・This role is also expected to informally mentor and develop People & Org Partners and Coordinators.

Where You'll Work

• This role is hybrid and will require you to be onsite at QVC Square 1~2 days per week.

What You'll Do

• Local People / Business Relationship Management

  • In collaboration with COEs and People & Org Business Partner and Manager, represent a holistic, integrated People function to the local market/function/business unit/site.

  • Acts as the business’s point-of-contact for the People function, escalating to People & Org Business Partner and Manager, relevant COEs as necessary.

  • Seek to understand local business area perspectives, to then provide local insights and perspectives to People & Org Business Partner and Manager and/or COEs, to ensure local matters are appropriately addressed and considered.

  • Provide initial diagnostic level advice and guidance to business leaders, engaging COEs as necessary.

  • Provide coaching and guidance to Managers, and to support in the effective prioritization and delivery of an engaging team member experience.

  • Utilize relevant information / COE metrics / indicators, to gain insight on local business area people issues, in order to provide leadership teams with the appropriate clarity for People related initiatives and priorities.

  • Where appropriate, attend and drive content for local market/site/business unit functional team member forums/team member representation bodies, providing timely response to People related queries and engaging with COEs as necessary.

  • Where applicable, to participate and collaborate in functional team member Business Improvement Groups/Action Planning Groups as necessary, to bring People expertise to conversations, and to understand issues for escalation to COEs.

• People Solutions and Service Delivery

  • Provide a local point of contact to delivery People solutions, supporting the COEs as necessary on the localization and execution of key People deliverables:

    １．Culture & Organizational Development: facilitates Performance & Development Review, Talent Review & Succession Planning, and functional career progression processes (as applicable). Org design needs identification and delivery. Career frameworks for functional design and delivery. Intake for team dynamics needs. Act as a key ambassador and champion of the team member survey and outputs for function/business unit/market. In partnership with business managers and COEs as necessary, oversee demonstrable and measurable interventions to increase/maintain team member engagement scores. Oversee the delivery of team member surveys and outputs - locally appropriate communications, rollout plans, and follow-up activities for team member-centric initiatives and solutions.

    2． Compensation & Benefits: may facilitate merit increase and bonus process; support internal compensation offers outside of guidelines.

    3． Advocate for the team member lifecycle through support of and/or execution of pre-boarding activities for exempt team members (onboarding plans, logistics, etc.), retention activities (talent risk management through team member & manager discussions and analysis), off-boarding activities, local Health and Wellbeing initiatives and activities.

    4．Team Member Relations: Use exposure to the business and People experience to provide initial response to potential issues, then escalating to the Team Member Relations team once an issue has been identified.

    5．Talent Planning & Acquisition (TP&A): support business managers with internal team movement/placement processes by providing insights on team member capabilities and career paths; understanding impact of openings on team and strategizing options with TP&A COE and business manager to mitigate; support, as necessary, execution of large scale hiring efforts. May partner with TP&A to provide guidance to the Business on strategic planning for recruiting/hiring needs and oversight of temporary seasonal recruiting support.

Qualifications

• Bachelor's degree.

• A minimum of 5 years of total business experience, ideally in areas of Human Resources and Organization Effectiveness or other related experience, is required.

• Previous generalist experience as an HR Advisor / Partner operating at a level of guiding / influencing leaders up to and including Director level.

• Langue: Japanese and English at a business level (speaking, reading, and writing)

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.