Sales Support Order Planner

Job Purpose

The key focus of the Sales Support Order Planner is to be responsible for supporting the Aftermarket business for Indochina.

Job Responsibilities

• Provide liaison, support and co-ordination for aftermarket sales and logistics activities for key accounts in Territory and/or directed by the management, generation of quotes, processing of customers’ orders.
• Co-ordination and monitoring of the logistics and delivery of the customers’ ordered items with the supply chain organization.
• Be the initial point of contact for customer’s aftermarket requirements.
• Co-ordination of customers’ feedback with various internal stakeholders.
• Follow established guidelines or checklists to answer routine internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• Support local warehouse’s stocking of fast-moving items to ensure optimum delivery for local customer(s).
• Perform simple background research on customer accounts, prospects, competitors and industry trends to support the contract or sales team’s activities.
• Process sales and invoices so that customer(s) orders are dispatched, invoiced, and paid accurately and on time as per agreed/approved T&Cs.
• Enter data into databases or other computerized systems to maintain up-to-date customer records, track the status of orders and deliveries and to generate contract reports and statistics.
• Make simple calculations to accurately compile and report statistics.
• Provision of support for marketing and branding activities when needed.

Job requirements

• Administrative experience with a collaborative approach.
• Experience with logistics.
• Ability to work effectively in a team environment or as an individual.
• Have excellent attention to detail and the ability to multi-task.
• Problem solver ensuring customers receive a high professional level of service.
• Be proficient in using MS Office suite.
• Strong customer service focus.
• Excellent written and verbal communication and listening skills. (English Language)
• High level of initiative, drive and determination to achieve goals and targets set for customer satisfaction.