- Location
- Mandaluyong City, Metro Manila
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Source
- RecruiterFlow
Description
Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
The client is a rapidly growing UK-based technology consultancy focused on network architecture, digital infrastructure, and cloud transformation. With deep expertise in designing and delivering robust, secure, and scalable network solutions, they partner with some of the world’s leading organizations in sectors such as finance, media, and enterprise technology.
About the Role
We are seeking a Network Security Engineer to serve as a Subject Matter Expert (SME) for Zscaler and Secure Access Service Edge (SASE) solutions. This is a specialized role focused on the intersection of traditional networking, advanced security, and cloud-native connectivity.
Unlike generalist support roles, this position is dedicated to maintaining high-performance security environments and optimizing cloud-to-on-premise integrations like Azure ExpressRoute and AWS Direct Connect.
Work Set-up: 100% Work from home
Work Schedule: Mid to Night Shift (9-hour shift falling within 7:00 AM – 8:00 PM UK Time / 3:00 PM – 4:00 AM PH Time)
On-Call: Reactive on-call support as required for high-priority security or cloud incidents
What You’ll Do (Duties and Responsibilities)
- Zscaler Subject Matter Expert: Act as the primary point of escalation for complex Zscaler environment troubleshooting, ensuring secure and seamless user access.
- Cloud Connectivity Optimization: Oversee and troubleshoot the integration of Zscaler monitoring with cloud infrastructure, specifically focusing on Azure ExpressRoute and AWS Direct Connect.
- Security Incident Resolution: Diagnose and resolve sophisticated network and security incidents within a multi-vendor environment with a focus on SME-level resolution.
- Infrastructure Integrity: Administer and maintain customer infrastructure following strict change control processes to ensure zero-downtime security updates.
- Technical Documentation & Mentorship: Develop specialized SOPs and technical diagrams for cloud-security architectures while mentoring junior NOC staff on SASE best practices.
- Service Excellence: Generate high-level reporting on security posture and cloud performance for Managed Service delivery stakeholders.
- Certification: MUST be CCNP certified with an ACTIVE certification status.
- Zscaler Expertise: Proven, SME-level hands-on experience in the operation and maintenance of Zscaler environments.
- Advanced Networking: Deep technical understanding of BGP, VRFs, QoS, Multicast, and Tunneling protocols.
- Hardware Maintenance: Experience upgrading firmware on diverse infrastructure including switches, routers, firewalls, and wireless access points (APs).
- Service Background: Previous experience in a 2nd line support role within an MSP or IT Solutions Provider environment.
- Process Knowledge: Familiarity with ITIL best practices and incident management systems such as ServiceNow, Zendesk, or HaloITSM.
- Soft Skills: Customer-centric approach with the ability to communicate complex technical security issues to diverse stakeholders.
- Direct experience with Azure ExpressRoute and AWS Direct Connect.
- Operational knowledge of Juniper Mist and SD-WAN technologies.
- Experience in high-pressure, low-latency environments such as Media Broadcasting or Finance.
Our Hiring Process
We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey.
Our AI Expectations: While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.
What You’ll Get
At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.
- Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
- Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
- Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
- Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
