- Location
- USA-Fishers, United States of America
- Type
- Full-time
- Department
- Operations
- Education
- High School
- Source
- Workday
Description
The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.
** 8am-5pm or 9am-6pm Monday-Friday **
Main Responsibilities:
Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
Serve as the primary point of contact for technicians within a geographic market or territory
Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments
Basic Qualifications:
High school diploma or equivalent
3+ years’ experience in dispatch, customer service, and/or restaurant management
Intermediate experience in Microsoft Office / Windows-based environment
Preferred Qualifications:
Ability to learn unique and proprietary software
Excellent verbal and written communication skills
Previous SAP experience
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].
