Site Management Associate II

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a SMA II at ICON, you will support the management and monitor of clinical trial sites by ensuring compliance with study protocols, regulatory requirements, and Good Clinical Practice (GCP) guidelines.

What You Will Do

You will contribute to clinical research activities, taking ownership of key CTA deliverables while collaborating closely with cross-functional teams.

Key responsibilities include:

• Providing advanced administrative and operational support to clinical trial teams across study start-up, maintenance, and close-out activities.

• This is a non site-facing role. The position focuses on clinical trial administrative and operational support and does not involve direct on-site monitoring or routine in-person interaction with clinical sites.

• Managing and maintaining Trial Master File (TMF) documentation, ensuring completeness, accuracy, and inspection readiness in compliance with GCP and regulatory requirements.

• Supporting site activation activities, including collection, review, and tracking of essential regulatory documents.

• Acting as a key point of contact for internal stakeholders, sites, and vendors to ensure effective communication and coordination throughout the study lifecycle.

• Tracking study progress, site metrics, and deliverables, proactively identifying risks or delays and supporting resolution.

• Coordinating study-related logistics such as investigator payments, supplies, and document workflows.

• Assisting with audit and inspection readiness activities, ensuring documentation is complete and compliant.

• Supporting contract and budget tracking activities in collaboration with relevant teams.

• Mentoring or providing guidance to junior CTAs or administrative staff, as applicable.

Your Profile

You will bring solid clinical research experience with a strong focus on clinical trial administration, along with the following qualifications and skills.

Required qualifications and experience:

• Bachelor’s degree in life sciences, healthcare administration, clinical research, or a related field.

• 2+ years of experience in clinical research, with strong exposure to CTA responsibilities and TMF management.

• Solid understanding of clinical trial processes, including study start-up, regulatory documentation, and site support activities.

• Strong knowledge of GCP guidelines and applicable regulatory requirements.

• Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.

• High attention to detail and strong documentation skills.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.

• Proactive mindset with strong problem-solving and risk identification capabilities.

• Experience with clinical systems (e.g., eTMF, CTMS) and Microsoft Office tools is preferred.

Work Model

• This role is office-based at ICON Mexico City.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply