Senior Business Process Consultant

Remote Field Based Position - Must reside near a Major Airports

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

The Senior Business Process Consultant is a highly experienced, client-facing consulting professional responsible for managing complex dealership engagements, driving measurable business performance improvements, and serving as a trusted advisor to dealership leadership.

This role builds upon the Business Process Consultant foundation and adds responsibility for:

• Managing a portfolio of contracted clients,

• Delivering strategic, KPI-driven consulting outcomes,

• Influencing executive stakeholders,

• Mentoring and developing other consultants,

• Driving expansion and long-term value with clients.

The Senior Consultant partners with dealership leadership and operational teams across Sales, F&I, Accounting, Parts, Service, and Warranty to assess, optimize, and institutionalize best-practice business processes using CDK applications and industry best practices.

This role requires deep dealership operational knowledge, strong business acumen, and the ability to translate data into actionable strategies that improve profitability, efficiency, compliance, and customer experience.

Responsibilities

• Own and manage a portfolio of consulting clients, ensuring delivery aligns with contracted cadence, scope, and outcomes.

• Lead complex virtual and on-site consulting engagements with dealership executive leadership and department managers.

• Facilitate at least one formal executive review per engagement cycle with dealership leadership.

• Diagnose operational, financial, and system utilization gaps across Sales, F&I, Accounting, Parts, Service, and Warranty.

• Develop and execute tailored improvement roadmaps aligned to dealership objectives and CDK best practices.

• Monitor, analyze, and publish KPIs demonstrating business impact and progress.

• Serve as a trusted advisor and escalation point for dealership leadership

System & Process Optimization

• Advice on best practices that drive:

• Operational efficiency

• Profitability and margin expansion

• Productivity and throughput

• Compliance and audit readiness

• Customer satisfaction and retention

• Evaluate dealership process maturity and CDK product utilization; guide clients toward higher levels of adoption and performance.

• Apply financial, operational, and performance data to drive measurable results.

• Optimize use of CDK solutions across:

  1) Sales & F&I (desking, digital retail, CRM, compliance)

  2) Accounting (financials, reconciliation, controls, close processes)

  3) Parts & Service (inventory, pricing, dispatch, productivity, warranty)

• Map end-to-end workflows and identify automation and standardization opportunities.

• Ensure processes are efficient, compliant, scalable, and auditable.

Client Advocacy & Growth

• Act as a client advocate within CDK, coordinating with Product, Support, Sales, and Consulting leadership as needed.

• Identify expansion opportunities and collaborate with Sales and Consulting leaders to grow accounts.

• Support renewals, upselling, and long-term client success.

Leadership & Mentorship

• Train, coach, and mentor Business Process Consultants.

• Share best practices, tools, and lessons learned across the consulting organization.

• Support onboarding and skill development of newer consultants.

• Provide feedback and guidance to consulting management on program effectiveness and improvement opportunities.

Operational Discipline

• Maintain accurate documentation, visit summaries, action plans, and follow-ups in designated systems.

• Adhere to CDK policies, consulting standards, and delivery frameworks.

• Exceed assigned performance, quality, and satisfaction targets.

Required Qualifications

• Minimum 7 years’ experience in retail automotive operations, including at least 3 years in management roles.

• Minimum 2 years’ experience as a Business Process Consultant or equivalent consulting role.

• Demonstrated success delivering measurable operational and financial improvements.

• Strong facilitation, analytical, coaching, and executive communication skills.

• Ability to influence at all organizational levels.

• Strong understanding of dealership KPIs, financial drivers, and operational controls.

• Experience in managing client expectations

• High sense of urgency. Handles high-stress interactions and situations and is able to de-escalate appropriately using empathy 

• Strong communication skills with peers as well as clients, both oral as well as written. Strong internal drive and initiative to grow self and team members.

• Take ownership for clients and oversee resolution

• Excellent written and verbal communication skills.

• Excellent interpersonal skills.

• Proficiency with MS Office products.

• Ability to work independently in a fast-paced environment.

• Ability to transition working remotely with clients.

• Willingness to travel up to 90% (or per current delivery model).

• Must have a valid driver's license and eligible to rent a car

• Valid Passport for North American, Canada and Caribbean travel

Success Indicators

• Measurable improvement in dealership KPIs and financial outcomes.

• Strong NPS and client satisfaction scores.

• Increased adoption and effective utilization of CDK tools.

• Expansion, renewals, and long-term client retention.

• Development and readiness of junior consultants.

Preferred Qualifications

• Prior consulting or performance improvement experience.

• Experience across multiple dealership departments.

• Familiarity with OEM programs, warranty processes, and compliance frameworks.

• Bachelor’s degree in business, Accounting, Operations, or Automotive Management.

• Experience with digital workflows, automation, or analytics platforms.

Success Indicators

• Measurable improvement in dealership KPIs and financial outcomes.

• Strong NPS and client satisfaction scores.

• Increased adoption and effective utilization of CDK tools.

• Expansion, renewals, and long-term client retention.

• Development and readiness of junior consultants.

Physical Requirements

• Must be able to remain in a stationary sitting position for prolonged periods of time

• Must be able to stand, bend and stoop

• Must be able to communicate and comprehend information

• Must be able to use computer hardware including mouse, for typing regularly

• Must be able to produce necessary travel documentation in order to travel

• Must have a valid driver’s license

*Non-discrimination clause

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

CDK retains the right to change or assign other duties to this position as needed.

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.