Service Specialist I or II

**If you are a current Idaho Power employee, please apply through the Employee Portal.

Application Deadline:

06/22/2026 at 11:59 pm Mountain Time

# of Positions:

1

Job Type:

Regular

Job End Date:

Exemption Status:

Non-Exempt

Pay Range:

30.85-43.11

Minimum Age Requirement:

Job Description:

Idaho Power — located in vibrant Hailey, Idaho — is looking for a Service Specialist I or II to join our Wood River Valley Operations Center. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with safe, reliable, affordable energy they depend on.

What does a Service Specialist I or II do for us?

They work with a high degree of accuracy to perform tasks in support of lines core business practices regarding the construction and maintenance of the distribution lines system for internal and external customers in Idaho.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.
 

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

• Idaho Power and State Electrical Connection and Energization Statutes and Rules
• SOX guidelines governing financed work orders, basic material processes, customer billing, protecting customer information, basic electricity principles, customer satisfaction indicators, Public Utility Commission, lines core processes
• Mapping symbols, device recognition, Microsoft programs, basic accounting principles
• General ledger (FERC) accounts, rate schedule and tariff guidelines, Rule H. Knowledge of CR&B, including application of account processing charges, meter reading and billing schedules Rates including, Rate 01, 06, 07, 09, 09P, 19, 19P, 24, 40, 41, 42, 15, 66
• DD Viewer, Field Services mapping systems, Fuse, Passport/Asset Suite, Customer Information System, BI Launch pad, CLRIS, Mobile workforce, Etrackit, city permit websites, county assessors websites, and standard SharePoint functionality

Skills in:

• Effective communication and interpersonal skills
• Building productive work relationships, critical thinking, working in a team and independently, assisting with the training and mentoring of new Service Specialists
• Understanding scope of work, troubleshooting issues that may be critical, sensitive, or urgent in nature

Ability to:

• Understand the interdependence of processes and impact on other work groups
• Analyze data and make conclusions. Initiate action and work independently

MINIMUM REQUIREMENTS

Service Specialist I

Education:

• High school diploma or GED

Experience:

• 3 years of customer service experience in an office environment or related industry
• Experience operating computer software including Microsoft Office suite or equivalent and customer information systems

Preferred:

• 4 years of customer service experience in an office environment or related industry
• Experience working with internal or external customers to obtain sensitive information while maintaining positive working relationship

Service Specialist II

Education:

• High school diploma or GED

Experience:

• 5 years of customer service experience in an office environment or related industry, including 2 recent years as a Service Specialist I with successful completion of training program
• Experience operating computer software including Microsoft Office suite or equivalent and customer information systems

PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources

ADDITIONAL INFORMATION
Dependent upon location, in addition to above duties, may pay bills, maintain office supply inventory, deposit meter specialist collections, act as Record Retention Coordinator, maintain filing for work orders, assist with walk-in customers, send and track certified mail, complete fault current requests, assist regional coordinator with “on-call” duties, coordinate emergency work with line crews, and assist in the storm room. Job may require occasional travel with overnight stays.

Competencies:

Adaptability, Communication, Customer Focus, Decision Making, Planning and Organizing, Work Standards

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Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:  Phone: 208-388-2965 or Email: [email protected]

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.