Technology Director – Network Tools & Observability Platforms

About this role:

Wells Fargo is seeking a Technology Director – Network Tools & Observability Platforms.

The role is within the Secure Network Services (SNS) organization. This leadership role is responsible for defining and executing the strategy, engineering roadmap, and operational excellence of enterprise network tooling and observability platforms that enable monitoring, automation, service assurance, and operational resilience across the global network infrastructure.

SNS Network Reliability Engineering- Tools function has evolved into a critical strategic capability within Cyber Security organization, providing network observability, security monitoring , configuration management, telemetry, performance management, and operational analytics solutions. This leader will drive modernization of network observability platforms, enable AI-driven operations, advance automation capabilities, and oversee critical transformation programs that improve network reliability, operational efficiency, and customer experience.

The successful candidate will lead teams responsible for the lifecycle management of network tools and observability platforms, including architecture, engineering, modernization, integration, compliance, security, and operational support. This role will partner closely with Network Operations, Product Engineering, Cyber Security,  Automation & Innovation, and Enterprise Observability teams to deliver enterprise-wide outcomes while ensuring future readiness of network management and observability capabilities.

In this role, you will:

• Manage a team of engineering managers and engineering leads
• Focus on delivering commitments aligned to enterprise strategic priorities
• Build support for strategies with business and technology leaders
• Guide development of actionable roadmaps and plans
• Identify opportunities and strategies for continuous improvement of software engineering practices
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
• Identify financial management and strategic resourcing
• Set risk management guidelines and partner with stakeholders to implement key risk initiatives
• Develop strategies for hiring engineering talent
• Lead implementation of projects and encourage engineering innovation
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Interface with external agencies, regulatory bodies or industry forums
• Manage allocation of people and financial resources for Technology Strategic Leadership
• Develop and guide a culture of talent development to meet business objectives and strategy
• Lead and develop a global organization of engineering managers, software engineers, platform engineers, and observability SMEs.
• Define and execute the strategy and roadmap for Network Tools, Observability, Service Assurance, and Operational Intelligence platforms across Secure Network Services.
• Drive the adoption of AI-enabled observability, automation, and advanced analytics to transform Network and Security operations and improve reliability, resilience, and user experience.
• Lead the architecture, modernization, integration, and lifecycle management of enterprise network management and observability platforms.
• Establish scalable telemetry, analytics, and data platform capabilities that enable end-to-end visibility across a complex multi-vendor infrastructure environment.
• Partner across Network Engineering, Operations, Cyber Security, Infrastructure, Innovation, and Enterprise Observability teams to deliver strategic outcomes and operational excellence.
• Sponsor key transformation initiatives including fault management modernization, synthetic monitoring, predictive analytics, network health dashboards, and platform consolidations.
• Drive technology innovation, evaluate emerging capabilities, and shape the future roadmap for observability, and autonomous operations.
• Provide governance for platform security, operational resilience, compliance, risk management, and technology lifecycle standards
• .Manage strategic investments, vendor partnerships, financial planning, and resource allocation to maximize business value.
• Influence senior technology leaders and stakeholders to align strategy, priorities, and execution across the enterprise.
• Foster a culture of engineering excellence, innovation, accountability, and talent development while building the next generation of technical leaders

Required Qualifications:

• 10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

• 10+ years of experience in network engineering, infrastructure engineering, observability platforms, network management systems, or related technology disciplines.
• 5+ years of management or senior leadership experience leading engineering managers, architects, engineers, and technology professionals.
• Experience leading enterprise-scale network transformation, platform modernization, or observability initiatives.
• Experience managing large-scale technology platforms supporting complex, highly available enterprise environments.
• Demonstrated ability to influence senior technology leaders and drive execution across highly matrixed organizations.
• Experience managing operational risk, regulatory compliance, cybersecurity requirements, and audit-related activities.
• Experience managing budgets, vendor relationships, strategic investments, and resource planning.
• Proven ability to develop high-performing teams and drive organizational transformation.

Desired Qualifications:

• Deep technical expertise in network observability, performance monitoring, fault management, telemetry, service assurance, and operational analytics platforms.
• Experience designing and implementing enterprise observability architectures across multi-vendor network environments.
• Strong knowledge of streaming telemetry,. data integration, event correlation, topology intelligence, and predictive monitoring solutions.
• Hands-on experience with technologies such as Splunk, Grafana, Kafka, Arista CloudVision, Cisco Meraki, Cisco NDI, Broadcom DXOI, Forward Networks, Ciena MCP, NDR, Packet capture and related observability platforms.
• Experience building scalable data pipelines and operational data platforms supporting real-time analytics and enterprise monitoring capabilities.
• Strong understanding of platform lifecycle management, software engineering practices, vulnerability remediation, certification, patching, and operational governance.
• Experience leading AI/ML-driven observability, predictive analytics, automation, and AIOps initiatives.
• Demonstrated success delivering large-scale platform migrations, modernization programs, and cost optimization initiatives.
• Experience working in highly regulated environments with strong focus on risk management, compliance, security, and audit readiness.
• Proven ability to develop long-term technology strategy, build executive support, and execute transformational roadmaps.
• Strong executive communication, stakeholder management, and organizational leadership skills.
• Bachelor's degree in Science, Engineering, Information Technology, or related field.

Posting End Date: 

30 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.