Installer

Description

The Installer is the installation technician for residential and/or commercial garage doors, door openers, and keyless entry systems. Work will be performed in newly constructed or existing homes and commercial buildings. An installer will have the responsibility of reviewing work orders for accuracy and completeness prior to leaving for the jobsite. An installer is the first line of support for customers and expected to keep a neat and clean appearance as well as always treat all customers with a high level of customer service and respect.

Requirements

ESSENTIAL FUNCTIONS:

Technical Skills: 

• Possess a strong understanding of garage door systems, including mechanical and electrical components. Knowledge of different types of garage doors and openers is essential.

Mechanical Aptitude: 

• Have excellent mechanical skills and be comfortable using hand and power tools.
• Install door and associated components as indicated on the work order
• Learn to become efficient at the alignment of tracks, track adjustment, horizontal leveling with slight raise, adequate back hangs, operator arm and photo eye settings.

Customer Service: 

• Good communication and interpersonal skills are crucial for interacting with customers and explaining installation procedures.
• Communicate with co-workers, management, clients and others in a courteous and professional manner.

Problem-Solving:

• Ability to diagnose and troubleshoot garage door issues effectively.

Attention to Detail:

• Review Work Order information for accuracy and completeness and address any questions prior to leaving for the jobsite.
• Accurately record on work order any pertinent details of installation, i.e. head room, other issues or problems.
• Be detail-oriented to ensure precise installation and repair work.

Safety Consciousness:

• Prioritize safety and follow safety guidelines rigorously to prevent accidents.

Time Management:

• Efficiently manage time and appointments to meet customer needs and deadlines.

COMPETENCIES:

• Good Decision Making 
• Ethical Conduct
• Communication Proficiency
• Customer service and sales skills
• Personal Effectiveness/Credibility
• Outstanding attention to detail
• Excellent organizational skills
• Dependability and accountability

EDUCATION, QUALIFICATIONS & EXPERIENCE:

• High school diploma or GED
• Valid class D Drivers License with a clean driving record
• Previous customer service experience a plus 
• May be required to obtain various certifications related to assigned area of responsibility.

WORK CONDITIONS:

This job operates in diverse conditions including but not limited to inside and outdoor conditions that can be exposed to the environment. This role routinely uses standard installation tools such as portable hand tools, screwdrivers, hammers, ladders, and other tools used in the installation of an overhead garage door. Outdoor environment; exposure to extreme weather conditions; work with and around vehicles/machinery; exposure to dust and fumes from motorized equipment; exposure to noise, odors, and gases; exposure to heavy traffic conditions.

PHYSCIAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, and lift.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools, or controls. The employee is frequently required to stand, talk, and hear. The employee must frequently lift and/or move up to 80 pounds.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.