Desk Account Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Responsible for expanding Motorola Solutions' fixed video sales through our direct business, this team is focused on accelerating our government fixed video solutions business in the UK and Ireland.

Job Description

The Desk Account Manager / Sales Support specialist plays a vital commercial role in maintaining, defending, and growing revenue across our Government agencies. Operating primarily "from the desk," this role balances proactive account management (renewals, upselling, cross-selling) with essential commercial sales support for our field-based Account Directors.

1. Desk Account Management & Retention

• Portfolio Management: Serve as the primary dedicated point of contact for an assigned group of Government agencies across Ireland.

• Contract Renewals: Proactively track contract end-dates to secure timely renewals.

• Revenue Growth: Identify and execute upsell and cross-sell opportunities across our extensive portfolio.

2. Sales Support & Proposal Coordination

• Bid & Quote Creation: Generate highly accurate commercial quotes, pricing models, and formal tender responses using internal systems.

• Pipeline Administration: Maintain meticulous documentation of sales activities, pipeline updates, and deal stages in our CRM (Salesforce).

• Field Sales Liaison: Act as the internal anchor for field-based Account Directors, handling incoming client inquiries and resolving structural account hurdles while they are traveling.

3. Customer Experience & Issue Escalation

• Onboarding Support: Coordinate with technical delivery and provisioning teams to ensure seamless deployment of new solutions.

• Billing & Billing Queries: Collaborate with credit control and billing departments to rapidly investigate and resolve intricate invoice discrepancies for aligned Government agencies.

Basic Requirements

• Experience: Minimum 1–2 years of experience in an inside sales, sales support, or account management environment—ideally within the Irish B2B telecommunications, managed IT, or SaaS sectors.

• CRM Proficiency: Hands-on experience navigating and updating modern CRM systems (Salesforce).

• Communication Skills: Superb verbal and written English communication skills; comfortable presenting pricing details and managing commercial negotiations via phone and email.

• Operational Competency: Demonstrable experience in order processing, contract administration, or supply chain/logistics coordination is highly desirable. 

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes

• 24 days holiday entitlement + bank holidays

• Attractive Master Trust pension arrangement

• Flexible working options

• Private medical care

• Life assurance  

• Career development support and wide ranging learning opportunities

• Employee health and wellbeing support EAP, wellbeing guidance etc.

• Corporate social responsibility initiatives including support for volunteering days

• Family friendly policies

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited, Ireland Branch

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.