This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Leads daily operations across pharmacy support workflows by assigning tasks, monitoring queues, rebalancing work, and removing blockers to achieve service levels and quality standards. Coordinates creation and accuracy of audit-ready documentation, logs, and reconciliations; corrects discrepancies and implements safeguards to prevent recurrence. Explains practices, procedures, and policy implications to align stakeholders on timelines, quality standards, and documentation requirements; prepares concise manager-ready summaries with recommendations and KPI impacts. Acts as first-line escalation for complex cases; triages, resolves within authority, or documents and escalates with supporting evidence. Modifies workflows, templates, and checklists to address control gaps or regulatory updates; trains the team and monitors adherence. Pilots small automations or tooling enhancements per policy; documents outcomes and recommends scale-up or rollback. Directs cross-training coverage and adjusts daily staffing and sequencing during peaks and absences; coaches peers and new staff on standard work and issue resolution.

High School Diploma/GED or equivalent experience required. Associate's degree in pharmacy, health sciences, healthcare administration, business, operations management, or a related field, or equivalent experience preferred. 3+ years of experience in pharmacy support and operations within a regulated healthcare environment, including queue management, documentation, and quality control, or a related field required. Certification in process improvement (e.g., Lean Six Sigma Yellow or Green Belt), pharmacy technician or dispensing certification or licensure, or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

$43,888 - 77,792 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies