IT Manager - Retail Systems

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our employees, our communities – and the people who keep everything running behind the scenes.

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Job Title

IT Manager - Retail Systems

Direct Report

Data and Digital Technology Manager

Department

IT & Digital Technology

Location

5625 104 St NW Edmonton, AB T6H 2K1

Summary

The IT Manager is responsible for managing the organization’s technology infrastructure and ensuring the secure and efficient operation of all IT systems. This role involves developing and implementing IT policies and procedures, managing technology projects, and providing strategic direction to support the organization’s goals. The IT Manager is also tasked with maintaining and upgrading hardware and software to ensure optimal performance and reliability.

To ensure success as an IT Manager, you should possess strong technical proficiency, be a strategic thinker, excel in project management, and open to performing both hands-on technical work and leadership responsibilities.

Qualifications

• 4+ years work experience in Information Technology
• Experience with Information Technology Service Management (ITSM) in retail is an asset
• Experience with networking (LAN/WAN/VPN/VNET, switches, ports, firewalls, DHCP basics)
• Experience with budget management and planning
• Experience with Microsoft 365 and Azure is an asset
• Demonstrated vendor management and stakeholder management abilities

Job Responsibilities

• Plan, implement, maintain, and troubleshoot organization’s retail systems and network required for day-to-day store operations and business continuity
• Own and develop third party service vendor relationships
• Partner with service vendors to evaluate existing service level indicators and objectives, and identify opportunities for modernization and efficiency improvements
• Manage organizational hardware standards, access policies, and ITSM support processes
• Identify and lead the troubleshooting for network and connectivity errors
• Implement and troubleshoot POS, VOIP, and Electronic Shelf Labels (ESL)
• Lead and be responsible for IT security best practices and compliance standards
• Create and maintain internal IT system documentations including methods, procedures, and organizational standards

Schedule

• Full-time (40 hrs/week); Monday to Friday
• In-office role
• Travel required to store locations as needed.

Compensation

• $70,000-$80,000

Benefits.

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Staff discounts

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