- Location
- Lagunilla de Heredia, Costa Rica
- Type
- Full-time
- Seniority
- Lead
- Experience
- 4+ years
- Education
- Bachelor
- Source
- Workday
Description
TransUnion's Job Applicant Privacy Notice
Team Overview
The Procure-to-Pay (P2P) and Travel & Expense (T&E) team plays a critical role in ensuring accurate, timely and compliant financial operations across supplier invoice processing and employee expense reimbursements. As part of Shared Services, the team partners with internal stakeholders, external vendors, AP and T&E leadership, and Global Process Owners to deliver service excellence, strengthen controls, and drive continuous improvement across the end-to-end P2P process. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Role Overview And Core Responsibilities
Lead, coach and support a team responsible for Accounts Payable (AP), Procure-to-Pay (P2P), and Travel & Expense (T&E) processing to achieve operational and performance goals.
Serve as the primary escalation point for complex AP and T&E issues, exceptions, invoice discrepancies, vendor statement matters, and expense reimbursement questions.
Ensure invoices, vendor statements, expense reports, and related accounting documents are processed accurately and within established service-level agreements (SLAs).
Review team output to confirm quality, completeness, accuracy, policy compliance, and adherence to internal controls and governance standards.
Manage workload prioritization and resource allocation to meet operational deadlines and changing business needs.
Monitor daily operational performance, identify trends, and communicate key metrics, risks, and improvement opportunities to management.
Provide training, mentorship, and guidance on AP and T&E policies, procedures, tools, and best practices.
Partner with internal stakeholders and external vendors to resolve discrepancies, improve service delivery, and strengthen the customer experience.
Identify process gaps and lead continuous improvement initiatives that enhance productivity, control effectiveness, automation, and operational excellence.
Support system enhancements, special projects, and strategic initiatives led by AP and T&E leadership and Global Process Owners.
Required Knowledge And Experiences
Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent professional experience that supports success in P2P and T&E operations.
4+ years of experience in Accounts Payable, Procure-to-Pay (P2P), and Travel & Expense (T&E) operations, with responsibility for accurate, compliant, and timely transaction processing.
Experience leading, mentoring, or coordinating the work of others in a fast-paced, service-oriented environment.
Strong understanding of accounting principles, internal controls, AP policies, and governance standards, with the ability to identify risks and recommend practical solutions.
Strong analytical, communication, stakeholder management, organizational, planning, and problem-solving skills, with exceptional attention to detail.
Required Technical Skills
Hands-on knowledge of ERP and financial systems used in AP, P2P, and T&E operations, including PeopleSoft, Coupa, and Concur.
Advanced Microsoft Excel skills to support reporting, data review, reconciliations, operational tracking, and analysis.
Ability to analyze operational data, investigate discrepancies, and identify process improvement opportunities using reporting and analytical tools.
Experience supporting process automation, system enhancements, system implementations, or business transformation initiatives.
We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:
Experience working in global or shared services environments.
Knowledge of Power BI and Power Automate to support reporting, automation, and process optimization.
Advanced English and Spanish communication skills, both written and verbal, to collaborate effectively with diverse stakeholders.
Experience driving continuous improvement initiatives that improve efficiency, customer satisfaction, productivity, and control effectiveness.
What Success Looks Like
Consistently delivers high-quality processing within SLA commitments.
Maintains strong accuracy, compliance, and control discipline across AP, P2P, and T&E activities.
Builds trusted partnerships with internal teams and external vendors.
Develops team members through coaching, guidance, and clear performance expectations.
Drives measurable improvements that enhance efficiency, service delivery, and customer satisfaction
#LI-PV1
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Sr Lead, Shared Services
