Ecommerce Manager

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.

This Role is Tailor-Made for You Because:

A Day in the Life:

OVERVIEW

The E-Commerce Manager is expected to take strong ownership of the overall sales responsibility of the EC team and proactively drive the business forward. This role is responsible for the production and overall management of the online storefront, serving as a key liaison between business and creative teams within the E-Commerce function. Through effective site content, functionality, and online merchandising strategies, this individual will lead efforts to drive conversion and sales growth. They will continuously assess business trends, identify issues and opportunities, and recommend actionable solutions, while also evaluating the competitive landscape to introduce new experiences, assortments, navigation, and technologies that strengthen the e-commerce merchandise strategy and overall business performance.

RESPONSIBILITIES

Store Management

• Own sales performance of the e-commerce store by defining and monitoring KPIs, creating relevant reporting, and analyzing site, category, and customer behavior data to identify opportunities and translate insights into concrete business actions that drive sales growth.
• Responsible for site messaging and content, including homepage, features and site marketing messages, ensuring a brand-right tone and alignment with product assortment and selling priorities.
• Oversee the planning and development of the site calendar, including managing tasks, owners, deadlines, content loading, business user testing, and final sign-off prior to launch.
• Collaborate closely with digital operations, marketing, design, copy, buying, editorial, and developers to manage workflows and ensure timely delivery of cross-functional initiatives.
• Present upcoming site content in weekly creative reviews and manage the review and approval process.
• Lead storefront projects and enhancements, partnering with developers and cross-functional teams to improve functionality, user experience, and conversion.
• Partner with E-Commerce buying, creative, and editorial teams to develop special shop concepts, page layouts, navigation, and other solutions that maximize sales and customer experience through a brand-right filter.
• Collaborate with relevant teams to support inventory management aligned with business needs and product assortment strategies.

Third-Party Channel Management

• Manage three third-party channels.
• Analyze sales performance, product trends, and key business data to identify actions needed to achieve sales targets.
• Ensure appropriate inventory management by channel based on sales performance and product-level analysis.
• Work closely with third-party account representatives to plan and execute marketing initiatives that support business growth.

To Land This Role:

EDUCATION & PRIOR EXPERIENCE NEEDED

• Bachelors degree
• A minimum of 5 years experience in an digital production or project management role at a leading retailer, brand or digital agency
• Deep understanding of front-end technical concepts
• Deep understanding of the digital project lifecycle, and best practices related to the process
• Detail oriented
• Ability to plan resources effectively, anticipate obstacles and develop solutions
• Ability to understand and communicate online traffic and shopping metrics
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong analytical capabilities with the ability to interpret data deeply and translate insights into business actions
• Strong understanding of AI tools, with a continuous focus on improving productivity and operational efficiency
• Strategic thinker with a big-picture perspective and a long-term growth mindset for the business
• Native-level Japanese and business-level English proficiency

Why You'll Want to Join Our Team:

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.