Medical Account Manager, Busan/Kyeongnam

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Key Duties and Responsibilities

• Implement customer management plans and processes to strengthen and sustain customer relationships.
• Deliver high-quality customer support and issue resolution to enhance customer satisfaction and retention.
• Execute customer engagement activities, including identifying customer business needs and preparing proposals and quotations.
• Contribute to the development, implementation, and administration of processes related to Key Account and Customer Management programs and policies that support customer retention and growth.
• Partner with internal and external stakeholders to support industry-specific relationship management activities and effective coordination across customer-facing teams.

Role Expectations

• Contribute as an individual team member while supporting coordination and organization of activities in alignment with Galderma's Four Commitments (We Listen, We Collaborate, We Innovate, We Rise Above Expectations).
• Apply knowledge and skills gained through education, training, and professional experience to achieve role objectives.
• Work with an appropriate level of autonomy while seeking guidance and collaborating with others when needed.
• Act as a knowledgeable contributor within the area of responsibility.
• Take ownership of assigned work while contributing to team objectives and shared outcomes.
• Approach challenges by drawing on prior experience, available resources, and thoughtful analysis to identify practical solutions.

Stakeholder Management

• Share knowledge, insights, and recommendations with colleagues by communicating relevant information, policies, and best practices.
• Collaborate primarily with colleagues and stakeholders within related functions.
• Build positive working relationships and develop an understanding of customer and stakeholder needs, priorities, and perspectives.
• Resolve operational and task-related issues using established processes and available resources, while escalating where appropriate.

Experience Level

• 2–5 years of relevant professional experience.
• Bachelor's degree or equivalent combination of education and experience.

Experience / Competencies

• Minimum 3 years of sales experience within the pharmaceutical industry.
• Knowledge of pharmaceutical, cosmetic, and/or aesthetics regulations.
• Project coordination and project management capabilities.
• Analytical thinking and problem-solving skills with the ability to evaluate information and identify effective solutions.
• Strong relationship-building, interpersonal, and communication skills.
• Effective English communication skills, both written and verbal.
• Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
   

*​ 국가유공자 등 예우 및 지원에 관한 법률에 따른 보훈대상자 및 장애인고용촉진 및 직업재활법에 따른 장애인은 관련 법령에 따라 우대합니다. (해당 시 관련 증빙서류 제출 필수) 

In accordance with applicable laws, preference is given to veterans and persons with disabilities. Candidates qualifying for these preferences are required to submit relevant certificates and supporting documentation during the application process.