Hospital Administrator

Description

Position Overview:

Points East Veterinary Specialty Hospital of Wilmington is seeking a Hospital Administrator to lead our newest location in Wilmington, North Carolina, opening in late fall 2026. This brand-new, 16,000 sq ft facility (with planned expansion to 24,000 sq ft) has been thoughtfully designed to support high-quality emergency and specialty care while allowing room for continued growth as the hospital scales up.

Working in close partnership with the partner veterinarians Melissa Stoll, DVM, DACVS, and Paige Harrington, DVM, and the Directors of Operations and Team Development, the Hospital Administrator will play a central role in building the hospital from the ground up—establishing workflows, shaping culture, and driving operational excellence from day one.

This is a unique opportunity to step into a leadership role where your impact is immediate and visible. You will oversee all non-clinical operations, including team development, financial performance, client experience, and process optimization. From hiring and onboarding a new team to implementing systems that support efficiency and quality, you will help create a hospital that reflects both clinical excellence and a strong, sustainable culture.

Why Wilmington?

As the Points East Group continues to expand, Wilmington represents an exciting new chapter—bringing trusted emergency and specialty services to a rapidly growing coastal community. With support from established sister hospitals in Wilson, Greenville, and Fayetteville, you will not be starting from scratch—but you will have the autonomy to shape how this hospital operates and grows.

You will be instrumental in:

• Building and leading a high-performing team
• Partnering with medical leadership to align operational and clinical goals
• Establishing efficient workflows and scalable systems
• Driving financial performance and accountability
• Creating a culture rooted in collaboration, accountability, and servant leadership

Ideal Candidate:

• Can make decisions quickly and confidently to keep the hospital moving forward
• Is resourceful and can find solutions to non-standard situations
• Possesses resilience while navigating through difficult situations
• Enjoys directing and planning daily workflow and operational processes
• Is skilled in conflict management with the ability to diffuse tense situations
• Is naturally empathetic and craves connections with team members and clients
• Enjoys unpredictable, fast-paced days with broad responsibilities
• Believes in supporting the Human-Animal Bond while providing a wide spectrum of care to a diverse population

Responsibilities:

• Oversee and manage a growing team of veterinary professionals from veterinary assistants to veterinarians
• Function as the daily decision-maker and “go-to” resource to address issues while working to create systems to reduce preventable ones
• Help develop and optimize workflow into consistent and methodical processes
• Work closely to develop a healthy and sustainable organizational structure to reach the full potential of the team and each member
• Serve as a culture champion and lead by example with a positive “can-do” outlook
• Guide, manage and develop department managers and promote a collective effort
• Continually challenge the ceiling on client experience and team development

Experience and Education:

• Experience preferably in a healthcare or veterinary medicine
• Bachelor’s degree or equivalent experience required
• Excellent written and verbal communication skills
• Advanced problem-solving and critical thinking skills with a high aptitude for learning

Perks and benefits include:

• Tuition assistance
• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse and eligible dependents available
• Paid time off / holidays
• Health Savings Account available
• Short term disability available
• Supplemental critical illness and accident plans available
• Uniform allowance
• Continuing education allowance for credentialed technicians
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.