Senior Associate

Company Description

Vialto is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. 

Working at Vialto is about getting the chance to be part of a global and dynamic team.  Globally, Vialto has over 8,000 staff in over 50 countries around the world, and continues to grow.  You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.  

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry.  You can also follow us on Linkedin and Instagram.

Job Description

This role is focused on assisting with the immigration requirements of our clients' employees. It involves ensuring adherence to Immigration Laws and Regulations and delivering outstanding client service. The caseworker plays a vital role, whether they are assigned to a global account or a specific geographic region. They engage in close collaboration with clients, individual employees, legal teams, government entities, and various stakeholders. This collaboration is essential for facilitating efficient and well-coordinated immigration processes. The caseworker's responsibilities are crucial in managing the complexities of immigration procedures and ensuring successful outcomes for all parties involved.

• Serve as the primary point of contact for corporate clients seeking immigration support.

• Understand the unique immigration needs of each client and develop tailored immigration plans.

• Handle the end-to-end immigration process for employees, including visa applications, work permits.

• Prepare and review immigration forms, petitions, and supporting documentation to ensure accuracy and compliance.

• Interpret and apply immigration rules to ensure clients' compliance and avoid any potential legal issues.

• Advise clients on immigration processes, timelines, and potential risks.

• Maintain accurate and organized case files for each client, ensuring all relevant documents are securely stored and readily accessible.

• Ensure commercial awareness i.e. efficiently recording time on a timely basis and supporting with billing activities, understanding scope creep.

• Prepare and submit necessary documentation to government agencies and authorities.

• Communicate effectively with clients, government officials, and internal teams to ensure seamless exchange of information.

• Liaise with network office, third party providers, consulates, embassies, and immigration authorities receive up to date immigration rules or monitor case progress and resolve issues.

• Handle unexpected issues that may arise during the immigration (or implementation) process with professionalism and efficiency.

• Provide regular updates to clients on the status of their immigration cases or change to immigration rules.

• Use a broad range of tools and techniques to extract insights from current trends in business area.

• Address client inquiries, concerns, and feedback in a timely and courteous manner.

• Training new/junior team members on case management and immigration law forms and applications

• Stay up to date with relevant immigration laws, regulations, and policies.

• Depending on the service line you're working in, you might also assist with the implementation of any relevant technology/platform.

Qualifications

Minimum Degree Required: Any Bachelor's degree

Minimum Years of Experience: 3+ years of experience in providing China Immigration Advice

Additional Information

Location: Shanghai

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process.