Crisis Recovery Worker

Working Nights Crisis Recovery Worker - Sycamore House

Location: Sycamore House, 1 Warbreck Hill road Gynn Square Blackpool
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £25,877.80 - £33,403.81 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

• Provide compassionate and person-centred support to people experiencing mental health challenges and crisis.
• Support individuals to maintain their independence and work towards their personal recovery goals.
• Provide practical and emotional support throughout the night, responding appropriately when individuals need additional support.
• Help maintain a safe, calm and supportive environment within Sycamore House.
• Monitor wellbeing and respond appropriately to changes in risk or individual needs.
• Maintain accurate and confidential case notes, records and handovers.
• Follow safeguarding, risk management and service procedures.
• Work collaboratively with colleagues and other professionals to ensure individuals receive consistent and effective support.

• Strong communication and listening skills with the ability to build positive relationships.
• A compassionate, caring and non-judgemental approach.
• The ability to respond calmly and appropriately to sensitive or challenging situations.
• The confidence to work independently while being part of a wider team.
• Good organisation and record-keeping skills.
• Flexibility and a commitment to providing high-quality, person-centred support.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: