Recovery Worker - Crisis Team

Crisis Recovery Worker – Lancashire Oak House

Location: Oak House, Burnley (may be requested to work from other crisis houses dependent on service need)

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

Make a real difference in your community.

Are you passionate about helping others live safer, healthier and more independent lives?

 

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

 

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing and substance use.

About the service:

Oak house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a five bedroom facility, with 24 hour staffing, 7 days a week. Day staff work in a shift pattern of earlies (8 am - 4pm), days (09:30am - 5:30pm) and lates (1:30 - 9:30pm). Waking night staff cover a ten hour period.

 

The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.

 

About the Role

As a Crisis Recovery Worker at Oak House, you’ll support people experiencing mental health challenges to work towards their individual recovery goals, build confidence and develop the practical and emotional skills they need to become more independent.

Working as part of a supportive team, you’ll provide person-centred support, manage a caseload and help ensure the safe and effective day-to-day running of the service.

You’ll build positive relationships with the people we support and work alongside community mental health teams, other professionals and partner agencies to help individuals achieve meaningful and sustainable outcomes.

What You’ll Do

• Support individuals to improve their mental and physical wellbeing and work towards their recovery goals.
• Manage a caseload and develop person-centred support plans.
• Help people build independent living skills and access community services.
• Complete and review risk assessments and respond appropriately to safeguarding concerns.
• Maintain accurate and confidential case notes and records.
• Work closely with mental health teams, carers and other professionals to provide joined-up support.
• Contribute to the safe and effective day-to-day running of the service.

To Succeed in This Role, You’ll Need

• Strong communication and listening skills with the ability to build positive relationships.
• A compassionate and non-judgemental approach to supporting people with complex needs.
• The ability to motivate and support people towards greater independence.
• Good organisation, IT and record-keeping skills.
• The ability to work independently and as part of a wider team.
• Flexibility to work across the required shift pattern.

Experience supporting vulnerable people, individuals with complex needs or people experiencing mental health challenges would be beneficial, but relevant transferable experience will also be considered.

At Waythrough, we believe in providing comprehensive training to ensure that our team members have the skills and knowledge necessary to fulfil their roles. 

So, if you have a passion for making a positive impact on people's lives but lack some of the necessary skills, we encourage you to apply.

To view the full job and person specification, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date:

2026-09-10