Client Success Associate

Duolingo is an education technology company dedicated to developing the best education in the world and making it universally available. Through technology, thoughtful product design, and an engaging learning experience, Duolingo helps millions of learners build new skills across languages and other educational subjects.

We are seeking a Client Success Associate who communicates clearly, enjoys solving problems, and is committed to creating positive experiences. This position is ideal for someone who is organized, dependable, comfortable working in a fast paced remote environment, and able to provide thoughtful support across a variety of inquiries.

Duties & Responsibilities

• Develop a thorough understanding of Duolingo products, services, and support resources to provide accurate and helpful information.
• Handle a high volume of client and user interactions while maintaining professionalism, accuracy, and a positive approach.
• Respond professionally to incoming requests and collaborate with appropriate internal teams to help resolve questions and concerns.
• Utilize customer relationship management and internal support systems to assign, complete, document, and track requests accurately.
• Maintain an empathetic, solutions oriented, and user first approach in all interactions.
• Identify recurring questions or concerns and communicate relevant feedback to appropriate team members.
• Maintain accurate records while following established procedures for privacy, confidentiality, and information handling.
• Work effectively and independently in a remote environment while meeting established service and performance expectations.

Qualifications

• Effective verbal and written communication skills.
• Strong listening, problem solving, and interpersonal skills.
• Ability to understand an issue and work toward an appropriate solution.
• Strong organizational skills and attention to detail.
• Comfortable learning new software, systems, and digital tools.
• Proficiency with Microsoft Office or similar productivity applications.
• Ability to manage multiple priorities in a fast paced environment.
• Ability to work independently and collaboratively as part of a remote team.

Benefits

• Medical (PPO), dental, and vision coverage
• Group term life, AD&D, and long term disability (LTD) insurance
• Virtual doctor and Employee Assistance Program (EAP)
• Voluntary life and short term disability (STD) insurance
• 401(k) retirement plan
• Paid time off (PTO)

Equal Opportunity

Duolingo is committed to providing equal employment opportunities. Qualified applicants are considered without regard to legally protected characteristics and in accordance with applicable employment laws.