Regional Head of Maintenance

About the Role

At Richmond Villages, we provide more than just retirement living. We create vibrant communities where residents enjoy an exceptional lifestyle within high-quality surroundings. To maintain these standards, we are seeking a dedicated Regional Head of Maintenance to lead maintenance operations across the Central region.

In this key leadership role, you will be responsible for ensuring our villages remain safe, compliant, and operating at the highest standard. You will oversee maintenance teams, manage planned and reactive repairs, and ensure our buildings, grounds, and essential services are consistently well maintained. Through your technical expertise and proactive approach, you will play a vital role in delivering an outstanding living environment for our residents and supporting the continued success of Richmond Villages.

This is an excellent opportunity for an experienced maintenance professional with strong leadership skills and a passion for delivering exceptional service within a customer-focused environment.

What your typical day involves

• Managing, training, and developing other maintenance employees in the team and keeping a record of all instructions given, especially where use of equipment is involved.

• Assisting with staff inductions, specifically relating to emergency exists, fire points and evacuation procedures.

• Advising over the phone when off duty or being called out to the Village in emergency situations.

• Reporting any defects to the Village manager and identifying issues that require escalation or specialist advice.

• Ensuring the outside of the building and grounds are maintained to a safe and good standard of repair, carrying out any works with minimum disruption to residents and staff.

• Checking boilers are functioning correctly, free of leaks/defects and that space and water temperatures are correct.

• Ensuring that safety and cleanliness within the Village adheres to current regulations and that all health and safety checks are completed and recorded.

• Adhering to company purchasing procedures, making every effort to minimise waste and control costs.

• Maintaining the office workshop and plant rooms, ensuring all areas are kept clean and all tools/equipment are safely secured

• Ensuring all residents’ electrical appliances are checked and tagged ‘safe for use’ adhering to Health and Safety regulations

Who we’re looking for

You have previous experience in a property or maintenance repair role and a good understanding of building services such as electrical distribution and plumbing. A Health and Safety or relevant building, electrical or plumbing qualification would be advantageous. With previous experience of planned maintenance systems and record keeping you have good IT skills and knowledge of statutory requirements.

What we’ll offer you in return

• 25 days holiday  

• Car Allowance

• Hot meal provided 

• Comprehensive induction, on-going training and development and options for internal apprenticeship schemes 

• Access to My HealthCare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number

• Competitive pension, life assurance & bereavement support 

• Healthcare Insurance Cash plan (after 18 months’ service) giving you the ability to claim on everyday treatments like dental, optical and private prescriptions

• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

• Wagestream – Access your income before pay day, if and when you need it

• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.