- Location
- Mumbai (Godrej IT Park) Office, India
- Type
- Full-time
- Department
- Customer Service
- Experience
- 2+ years
- Source
- Workday
Description
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Title: Partner Services Analyst / Specialist
Department: Dispute Management Team
Reporting To: Partner Services Team Manager
Role Summary:-
The Partner Services Analyst is responsible for managing service delivery operations, vendor coordination, incident resolution, customer support activities, and SLA compliance. The role acts as a key link between customers, vendors, technical teams, and internal stakeholders to ensure service excellence and operational efficiency.
Key Responsibilities:-
1.Monitor and manage service requests, incidents, and escalations.
2.Coordinate with vendors and internal teams to ensure timely issue resolution.
3.Drive SLA adherence and operational performance.
4.Analyze service trends and identify opportunities for process improvement.
5.Prepare operational reports, dashboards, and performance reviews.
6.Support customer reviews and provide proactive service updates.
7.Manage escalations and ensure effective communication with stakeholders.
8.Participate in root cause analysis and corrective action planning.
9.Maintain service documentation and operational records.
10.Support automation, continuous improvement, and quality initiatives.
Required Skills :-
.Strong customer and partner management skills.
.Excellent verbal and written communication.
.Analytical and problem-solving mindset.
.Ability to manage multiple priorities in a fast-paced environment.
.Experience with service operations, incident management, or vendor management.
.Advanced Excel, reporting, and data analysis skills.
.Stakeholder management and cross-functional collaboration.
Preferred Experience:-
.2 to 5 years of experience in dispute management.
.Experience working with ticketing tools and service management processes.
.Exposure to ATM services, managed services, or technical support environments is an advantage.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
