- Location
- Boise, ID - Main Site, United States of America
- Type
- Full-time
- Department
- IT
- Education
- Bachelor
- Source
- Workday
Description
Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
The Business Analyst is responsible for supporting Digital Workplace initiatives that improve how technology services are delivered and experienced across Micron.
This role partners with Digital Workplace teams to analyze business processes, gather requirements, track metrics, and support the execution of programs focused on employee experience, service delivery, automation, and operational improvement. Working closely with stakeholders across IT and the business, the Business Analyst helps identify opportunities for improvement, document business needs, develop insights from data, and support project delivery activities.
The successful candidate will demonstrate strong analytical skills, curiosity, attention to detail, and the ability to collaborate effectively with technical and business teams. This role provides an excellent opportunity for new college graduates to gain experience in Digital Workplace technologies, IT operations, business process analysis, and digital transformation initiatives.
Responsibilities and Tasks
- Support the analysis, planning, and implementation of Digital Workplace initiatives and projects.
- Gather, document, and maintain business requirements, process flows, user stories, and functional specifications.
- Analyze operational data, service metrics, and user feedback to identify trends and improvement opportunities.
- Collaborate with teams across Service Desk, Enterprise Systems Management, Field Services, Digital Employee Experience (DEX), and End User Computing to support business objectives.
- Participate in process improvement and automation initiatives by detailing current-state and future-state workflows. Track project achievements, action items, risks, and dependencies to help ensure successful delivery.
- Support testing, validation, and user acceptance activities for new solutions and improvements.
- Assist with change management, communications, training, and adoption activities. Assist in developing reports, dashboards, presentations, and communications for collaborators and leadership.
- Build a solid knowledge of Digital Workplace services, technologies, and business processes.
Minimum Qualifications
- Bachelor's degree in Business, Information Technology, Information Systems, Computer Science, or Engineering, with 0-2 years of professional experience. Professional experience should include internships, co-op programs, or research projects in business analysis, information technology, digital transformation, operations, or refining workflows.
- Experience working with data analysis and reporting tools like Excel, Power BI, Tableau, or comparable platforms.
- Capability to collect and record requirements and business processes.
- Ability to work collaboratively within cross-functional teams, strong attention to detail, ability to prioritize multiple priorities, and strong written, verbal, and presentation communication skills.
- Experience with tools like ServiceNow, Microsoft 365, Jira, Azure DevOps, or comparable platforms. Proficiency with Microsoft Office tools, including Excel, PowerPoint, and Word.
Preferred Qualifications
- Exposure to business process mapping, workflow analysis, or requirements documentation.
- Knowledge of project management, Agile, Scrum, or related methodologies. Understanding of IT service management, Digital Workplace technologies, or employee experience concepts.
- Experience presenting findings, recommendations, or project work to collaborators.
- Interest in automation, analytics, emerging workplace technologies, artificial intelligence (AI), large language models (LLMs), generative AI tools, or associated academic, internship, or project involvement.
- Strong curiosity, customer focus, continuous improvement approach, and a proven eagerness to acquire knowledge of new technologies and business processes..
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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To learn more about Micron, please visit micron.com/careers
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at [email protected] or 1-800-336-8918 (select option #3)
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
