Expert Software Engineer – HR Service Delivery

Number of Positions In Requisition

0

Job Details

The Expert Software Engineer is responsible for providing development, enhancement, operational support, optimization, and long-term sustainment of Jefferson's AI-powered Human Resources Service Delivery platform, built on Microsoft Dynamics 365, Microsoft Copilot, Copilot Studio, Power Platform, Workday integrations, SharePoint knowledge services, and associated Microsoft cloud technologies. This role directly supports Jefferson's Next Generation HR Transformation strategy and the organization's AI-first vision for employee support services.

Expert Software Engineer will serve as the primary technical resource responsible for supporting and expanding this strategic platform — working across application development, AI enablement, integrations, support operations, platform optimization, automation, incident resolution, technical debt management, release management, and ongoing innovation of the HR Service Delivery ecosystem.

Job Description

Summary
The Expert Software Engineer is a highly skilled technical contributor responsible for designing, developing, and delivering advanced, scalable, and secure software solutions. This role leverages deep expertise in software engineering to solve complex problems, optimize system performance, and ensure the highest standards of code quality. The Expert Software Engineer collaborates with engineering teams and stakeholders, mentors peers, and drives innovation through continuous learning and application of best practices.

Job Duties

· Support AI-Enabled Employee Experiences: Maintain and enhance Microsoft Copilot, conversational agent, and self-service capabilities supporting Jefferson employees, HR Operations, and Contact Center teams

· Manage Dynamics 365 HR Service Delivery Enhancements: Develop and support case management workflows, routing logic, automation, business rules, reporting, security configurations, and employee service experiences

· Support Enterprise Integrations: Maintain integrations with Workday, SharePoint, Microsoft Teams, Microsoft Copilot, Genesys telephony, Power Platform, and future enterprise HR technologies

· Drive AI Innovation and Optimization: Continuously improve AI-powered employee interactions, knowledge discovery, automation, case management efficiency, and self-service experiences

· Own Platform Stability and Lifecycle Management: Provide long-term ownership of application enhancements, support, performance optimization, defect remediation, scalability, and modernization

· Ensure Operational Excellence: Keep the solution secure, compliant, reliable, supportable, and aligned with Jefferson's enterprise technology standards

· Design scalable and secure software solutions; troubleshoot and resolve complex technical problems through root-cause analysis

· Contribute to cloud-native engineering practices, CI/CD enablement, and automation across the platform.

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or related field or
• High School Diploma/GED and 10 years preferred work experience.
• 7 years in software development, including experience with distributed systems and cloud platforms. 
• Expert proficiency in programming languages and API development (Java, C#, Python, JavaScript/TypeScript; REST/gRPC) with strong understanding of architectural patterns and system design.
• Experience with cloud platforms (AWS, Azure, GCP), Infrastructure as Code (Terraform, CloudFormation), and container orchestration (Docker, Kubernetes).
• Expertise in databases (SQL and NoSQL) and advanced data management practices.
• Deep knowledge of security principles, authentication, authorization, and compliance best practices.
• Hands-on experience with DevOps tools and practices, including CI/CD pipelines, automated testing, monitoring, and logging (ELK Stack, Prometheus, Splunk).
• Strong collaboration, communication, advanced analytical problem-solving skills, and ability to mentor and support engineering teams.

Preferred Qualifications

• Master’s Degree in Computer Science, Engineering, or related field
• 10 years with a track record of solving complex technical challenges and mentoring engineers.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Worker Sub Type

Regular

Employee Entity

Primary Location Address

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Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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