Service Technician

Description

As with all members of the Gemba Automotive Team, alignment with Our Purpose and Values is an essential prerequisite.

This defines why we are in business, how we go about our daily business, and what it is that we do. We are dedicated to surrounding ourselves with a full team of great people who see what we see, believe what we believe, and proudly embody our values.

Role Objectives:

A Service Technician – Journeyman at Gemba Automotive is a skilled professional responsible for advanced diagnostics, repairs, and ensuring vehicles are safe and reliable. This role combines technical expertise, problem-solving, and teamwork to deliver high-quality service and exceptional customer satisfaction. Success in this role comes from precision, efficiency, and a commitment to continuous learning.

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Key Responsibilities:

Conduct Vehicle Inspections

• Perform thorough inspections using the Digital Vehicle Inspection (DVI) system to identify issues or maintenance needs.
• Record findings clearly and share with the service advisor for customer review. 

Perform Routine Maintenance

• Complete regular vehicle maintenance services like oil changes, tire rotations, brake adjustments, and fluid checks.
• Follow shop standards and manufacturer guidelines to ensure accuracy and efficiency.

Parts Replacement

• Replace vehicle components, including brakes, tires, batteries, and other basic parts, with precision and care.
• Ensure replaced parts meet quality standards and are installed correctly.

Advanced Diagnostics and Repairs

• Diagnose and repair complex issues related to engines, transmissions, electrical systems, and other critical components.
• Use advanced diagnostic tools and methods to troubleshoot problems and find effective solutions.
• Perform customer-authorized repairs that align with diagnostic findings, ensuring repairs address the root cause of the issue.

Troubleshooting and Problem-Solving

• Identify root causes of vehicle issues and develop strategies to resolve them.
• Collaborate with team members to solve challenging repair problems and ensure vehicles meet safety and quality standards.

Documentation

• Record all work performed, including diagnostics, repairs, and parts used, in repair orders.
• Document recommendations for additional services or future maintenance to keep vehicles in peak condition.

Workplace Maintenance

• Care for tools and shop equipment by cleaning, organizing, and performing routine maintenance.
• Maintain a clean, safe, and organized workspace to support efficient operations.

Continuing Education

• Stay up to date with industry knowledge by completing ASE certifications and attending ongoing training.
• Apply new skills and techniques to improve service quality and efficiency. 

Documentation

• Record all services performed clearly and accurately in repair orders, including time spent and parts used.
• Document recommendations for future repairs or maintenance based on inspection results.

Workplace Maintenance

• Care for tools and shop equipment by performing regular cleaning and maintenance to ensure they remain in good working order.
• Keep workspaces and the shop clean, organized, and safe for all team members.

Collaboration and Learning

• Work alongside other technicians and the shop foreman to assist with more complex repairs and gain hands-on experience.
• Actively participate in mentorship opportunities and on-the-job training to build technical knowledge and skills.

Continuing Education

• Commit to professional development by pursuing certifications such as ASE and staying up to date with industry trends and standards.

Requirements

Key Deliverables - Expected Outcomes:

Success Metrics

• Service Accuracy: Perform advanced diagnostics and customer-authorized repairs with precision, ensuring vehicles are serviced correctly and efficiently.
• Inspection Quality: Conduct thorough inspections and document findings clearly, supporting the service team in delivering outstanding customer care.
• Efficiency: Complete repairs and maintenance tasks on time, minimizing delays for customers.
• Tool and Equipment Care: Keep tools and equipment in excellent condition to maintain a productive and safe work environment.
• Continuous Improvement: Show consistent growth in skills and knowledge through active participation in training and certifications.
• Customer Satisfaction: Contribute to overall customer happiness by ensuring vehicles are repaired properly and on time.

A Service Technician – Journeyman at Gemba Automotive is more than just a skilled technician; they are a key member of a team committed to excellence, learning, and delivering top-quality service.