Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

At Publicis Sapient, we partner with some of the world's leading financial institutions to modernize mission-critical platforms through innovative engineering and operational excellence. We're looking for a Senior Application Support Engineer to support complex investment operations and trading applications that power front, middle, and back-office functions.

 

This role combines deep technical troubleshooting, application support, and investment domain expertise. You'll work closely with engineering teams, business stakeholders, and third-party vendors to ensure high availability, resolve complex production issues, improve operational stability, and drive continuous improvements across a fast-paced trading environment.

 

Your Impact

Deliver Critical Trading & Application Support

• Provide advanced L1/L2 production support for investment and trading platforms, ensuring high availability and operational stability.
• Monitor business-critical applications, trading services, messaging components, and SaaS integrations using enterprise monitoring tools.
• Respond to incidents within defined SLAs, perform impact assessments, and communicate updates to technical and business stakeholders.
• Support trading-day operations, including order lifecycle investigations, allocation issues, reconciliation activities, and production validations.

Troubleshoot Complex Enterprise Applications

• Perform root cause analysis across Java applications, messaging systems, APIs, databases, and third-party investment platforms.
• Diagnose issues related to Spring Boot services, IBM MQ, Kafka, REST/SOAP integrations, and enterprise middleware.
• Troubleshoot Charles River IMS (CRD), Seismic, Responsive RFP, and related SaaS platforms, coordinating with vendors when necessary.
• Validate fixes through regression and smoke testing before production deployments.

Drive Operational Excellence

• Participate in major incident management, helping coordinate technical investigations, recovery efforts, and post-incident reviews.
• Identify recurring issues, perform trend analysis, and contribute to automation initiatives that reduce operational effort and improve system reliability.
• Support Change Management processes, including production deployments, rollback planning, and release validation.
• Maintain operational documentation, knowledge articles, runbooks, and support procedures.

Collaborate Across Global Teams

• Work closely with software engineers, product teams, infrastructure, DevOps, vendors, and business stakeholders to resolve production issues efficiently.
• Participate in Agile ceremonies while supporting continuous delivery and operational readiness.
• Share knowledge with teammates and contribute to improving support processes and operational best practices.

Responsibilities

Skills & Experience

• 4–8 years of experience supporting enterprise applications in production environments, preferably within financial services or investment management.
• Strong experience supporting Java applications using Java 8+, Spring Framework/Spring Boot, multithreading concepts, JVM troubleshooting, and JPA/Hibernate.
• Experience troubleshooting messaging technologies including IBM MQ, Kafka, JMS, and enterprise integration patterns.
• Hands-on experience working with REST and SOAP APIs, including testing, payload validation, and troubleshooting using tools such as Postman or cURL.
• Strong SQL skills with experience querying Oracle, SQL Server, or PostgreSQL for production support and data validation.
• Experience supporting Charles River IMS (CRD) or similar Order Management Systems (OMS), including investment workflows and trade lifecycle support.
• Understanding of investment management concepts including equities, fixed income, FX, derivatives, trade lifecycle, post-trade reconciliation, and pre-trade compliance.
• Experience supporting SaaS enterprise platforms, user administration, integrations, authentication (SSO/SAML), and synchronization processes.
• Familiarity with CI/CD pipelines, Git, Kubernetes/Docker environments, and production release processes.
• Experience using monitoring and observability platforms such as Splunk, Dynatrace, AppDynamics, Grafana, or similar.
• Working knowledge of ITIL Incident, Problem, and Change Management processes using ServiceNow, Jira, or equivalent tools.
• Scripting experience with Shell/Bash and Python for automation, log analysis, and operational support.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Willingness to participate in on-call rotations, weekend support, or off-hours production activities when required.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

Qualifications

Set Yourself Apart With

• Experience supporting Charles River Development (CRD), State Street Alpha, or other investment management platforms.
• Knowledge of FIX Protocol (4.4/5.0), order routing, execution management, and electronic trading workflows.
• Experience supporting Spring Boot microservices, health monitoring, and distributed systems.
• Exposure to cloud platforms such as AWS or Azure, including services like S3, Lambda, or Azure Entra ID.
• Experience with distributed caching technologies such as Redis or Oracle Coherence.
• Familiarity with settlement processes, regulatory reporting, or capital markets operations.
• Experience driving operational automation, self-healing capabilities, or AI-assisted support initiatives.
• Previous experience working in highly regulated financial services or asset management organizations.

 

Additional Information

**This position is only for candidates based in Mexico**

 

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]