Project Manager

Job Summary:

The Project Manager (PM) will support the Director of Professional Services to successfully execute on a portfolio of enterprise-level Helm CONNECT software implementations.

A significant focus of this role is Helm Operations' largest current programme: a multi-year, multi-country rollout for a major European-headquartered marine towage and offshore group. Following a successful pilot, the programme is now scaling across Europe and into additional international regions, deploying the full Helm CONNECT product suite in a phased, country-by-country rollout. The work involves close coordination with the customer's central programme office and a third-party systems integrator, including a complex integration between Helm CONNECT and the customer's enterprise ERP platform. The PM will help plan and deliver these regional workstreams, keep configuration and delivery on schedule across parallel countries, and support onsite training weeks as each market goes live.

The PM will bring a well-honed project delivery skillset to Helm Operations, exhibiting strong schedule, scope, budget, and quality management, and showing business acumen and professionalism when interfacing with project counterparts on the customer side. The PM will bring a toolkit of best practices to help improve project delivery and Helm Operations, and will offer knowledge and guidance to the Implementation Specialists, including implementation best practices, situational judgement, and project prioritization.

Job Description:

YOUR RESPONSIBILITIES & KEY TASKS
• Accountable for the successful execution of designated implementation projects.
• Improving Helm's project methodology with a mindset of continuous improvement.
• Plan and manage a range of internal and external projects of varying scope, complexity and impact.
• Lead project scoping and develop detailed project plans and budget.
• Coordinate parallel country and regional workstreams within a larger global programme, tracking configuration progress by product and market and surfacing slippage early.
• Coordinate integration delivery with third-party systems integrators and the customer's ERP and programme teams, ensuring dependencies, environments and testing milestones are aligned.
• Prepare project status reports at regular intervals, providing updates on project deliverables and action items. Include monitoring and reporting on project budget, project scope and related expenditures.
• Manage consistent communications with customer(s) throughout the life of the project, ensuring ongoing awareness of project progress, and addressing related concerns.
• Ensure that all project deliverables have been addressed, and the customer is satisfied with the outcome.
• Enter all billable and non-billable time accurately and on a daily basis.
• Drive revenue through upsell of services and project change control.
• Manage and minimize white space in order to maximize revenue generating activities.

SUCCESS FACTORS
• Highly organized; able to manage multiple concurrent projects and workstreams and respond to shifting priorities.
• Able to adhere to strict schedules and project milestones while ensuring quality.
• Exhibit leadership qualities in executing projects with considerable latitude for independent judgment.
• Become knowledgeable about our customers in the workboat industry and their sub-verticals, such as Harbor Docking, Inland Barging, and Coastal Barging.
• Comfortable working across cultures and time zones on international, multi-country engagements.
• Able to communicate clearly and proactively.
• Be goal-oriented and achieve stated objectives with help and direction from management and peers.
• Strong customer service and interpersonal skills, and able to handle challenging situations with composure, professionalism, and courtesy.
• Strive to outperform the departmental KPI benchmarks; KPIs include project delivery and revenue targets.
• Must be a self-motivated team player, with a positive can-do attitude and solid work ethic.

YOUR QUALIFICATIONS
• Diploma, Degree or Technical Certification in related field or proven equivalent experience.
• 5+ years previous experience in project management.
• Professional and mature with the ability to develop quality customer relationships quickly.
• Proven proficiency with MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Proven proficiency with Microsoft Project.
• Experience supporting enterprise software implementations and/or ERP integrations is an asset.
• Ability to travel by car and/or plane. May include weekend travel. Ability to travel internationally is required. Current valid driver's license and passport are required.
• PMP certification (or working towards) is an asset.
• Scrum master certification is an asset.

HOW AI IS USED IN THIS ROLE
This role actively uses AI tools – Claude and Microsoft Copilot – to accelerate project planning, status reporting, meeting summaries, and risk/issue tracking. AI supports the project manager's productivity; it does not replace human judgment. The PM remains fully accountable for all scope, budget, schedule and quality decisions, for client relationships, and for reviewing any AI-assisted output before it is used or shared.

KPIs
• Project portfolio reporting – weekly reporting to Director of Professional Services.
• Projects delivered on time.
• Projects delivered on budget.
• Product and services upsell.
• Maintain project management designations.
• White space management – 70% billable.
• Customer satisfaction of 4.5/5 or greater from bi-annual surveys.
 

Worker Type:

Regular

Number of Openings Available:

0