- Location
- Costa Rica
- Type
- Full-time
- Department
- Engineering
- Experience
- 3+ years
- Source
- Workday
Description
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Workday Extend Support Team is a unique team that has evolved to support all aspects of the Workday Extend product as well as our customers using it, which includes developer support contacts. The team is focused on providing excellent customer satisfaction and ensuring successful go-lives for our customers using the Workday Extend platform to build new and exciting apps.About the Role
Do you have what it takes to continuously provide outstanding developer support? We are looking for a Support Engineer to focus on providing a superior experience for developers working with the Workday Extend platform. As a member of the Workday Extend Support team, you’ll work directly with our Engineering, Product Management, Documentation and Evangelism teams to create a compelling developer experience for our customers and partners. In this role, you will be responsible for answering developer’s questions and driving product and documentation improvements that directly translate to a better developer experience. If you are interested in joining a growing team with the opportunity to stretch and impact the product, this role is for you!
Hours: Typical shift will be from Tuesday to Saturday, 8am to 5pm.
Key Responsibilities
- Respond to developers' technical support requests and feature-related questions via our ticketing system and Developer Forum.
- Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery.
- Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform.
- Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
- Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.
- Participate in Developer Forum to support the growth of self-help within the Workday Developer Community.
About You
Basic Qualifications
- 3+ years of Programming experience in one or more of the following: REST/JSON, Java, JavaScript, Node.js, React, Ruby, and Python.
- 3+ years of experience providing technical support for enterprise software applications
Other Qualifications
- Experience in debugging code issue utilizing stack traces
- Excellent verbal, written and interpersonal communication skills
- Empathy for developers and their development/learning process
- Demonstrated creative problem-solving approach and strong analytical skills
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, you may email [email protected], as far in advance as possible.
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