Chief Steward

CHIEF STEWARD

Mandarin Oriental, Kuala Lumpur is looking for an Chief Steward to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Chief Steward is responsible to establish and maintain system and methods of operation necessary for the Stewarding Department to supply all outlets with clean, hygienic and timely mise-en-place whilst minimising cost through breakage control, loss or excessive chemical consumption and appropriate staffing level. The Chief Steward reports to the Executive Chef.

As Chief Steward, you will be responsible for the following duties:

• Responsible for budgeting, purchasing, storage and control of all F&B operating equipment and for recommending purchase of any operating and cleaning equipment

• Control of all permanent Stewarding colleagues to maintain correct employment procedures and payments of staff

• Control the casual Stewarding labour through liaison with Personal, Security and accounts department

• Communicate information via team briefing regularly

• Ensure disciplinary and grievance procedures are properly adhered to and followed

• Maintain good communication with the Kitchen operations, F&B section heads and other relative department

• Ensure that all FLHSSE standards are followed in all front and back areas of the Restaurant/Bar and hygiene and cleanliness in the storage areas

• Conduct training for colleague as well as implement regular training programmes

• Uphold the standards of Food and Beverage service and FLHSS&E as outlined in the SOP, LQE and MO Pillars

As Chief Steward, we expect from you: 

• A University/ Hotel School or College Graduate in Hotel Management

• Minimum 5 years of hotel experience

• Previous experience in supervising and/or delegation

• Willingness to develop team members and self

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

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