Senior Representative, Brokerage Operations Tax

Job Description:

The Role

The Cost Basis Senior Representative supports client inquiries and maintains client cost information for purposes of providing accurate cost basis and gain/loss information on our tax statements and client channels. The Senior Representative provides cost basis research, lot cost updates, and explanation of cost basis calculations to institutional and retail clients by processing service requests and providing subject matter expertise over the telephone. We also look for ways to improve the client experience, reduce client effort, and drive efficiency.

• • Working knowledge IRS cost basis/regulations and the ability to communicate them to clients

  • Ability to answer client inquiries over the phone

  • Ability to analyze complex positions activity and perform cost basis adjustments using spreadsheets and manual calculations

  • Effective communication when resolving issues and providing exceptional customer service

  • An understanding of the unique needs of each business group supported by the organization
     

The Expertise and Skills You Bring

• • 1-3 years of proven experience working in financial services industry preferred

  • 1 years of inbound call center experience

  • Prior cost basis reporting experience and processing in a high-volume seasonal tax environment preferred

  • Strong analytical skills

  • Strong customer service skills
     

The Team

The Cost Basis Service team receives phone calls and processes service requests to support the tracking of tax and cost basis information, which is necessary to accurately report information on IRS form 1099 for retail, institutional, and correspondent customers. The goal of the team is to ensure accurate tax reporting while improving scalability to support a growing customer population while providing the best customer experience in the industry.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Brokerage Operations

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.