Senior Analyst - Service Support Management

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

At Gallagher, we’re looking for a Senior Analyst - Service Support Management to join our team. In this role, you’ll play a key part in managing customer support operations, ensuring high-quality service delivery, and promoting customer satisfaction. You’ll work in a collaborative environment where your ideas and expertise will help shape the future of service excellence.

 

How you'll make an impact

In this role, you’ll be at the heart of our service operations, ensuring our clients receive the best possible support. You’ll manage client portfolios, oversee policy lifecycles, and ensure timely renewals. You’ll also act as the main point of contact for Client Service Managers and branches, building strong relationships and providing operational support.

You’ll work closely with clients, insurers, and internal teams to ensure seamless service delivery. By identifying and addressing process inefficiencies, you’ll help improve service quality and customer satisfaction. You’ll also contribute to continuous improvement initiatives and share knowledge to help your team thrive.

Here’s what you’ll be doing:

• Handling branch queries, feedback, and escalations with care and efficiency.
• Keeping accurate records and ensuring compliance with regulations.
• Participating in workshops and training to grow your skills.
• Supporting key accounts with personalised service and attention to detail.

About you

 

Here’s what you’ll bring to the role:

• A Bachelor’s or Master’s degree (insurance certification is a bonus).
• Experience in the insurance industry, with knowledge of policy lifecycles and client servicing.
• The ability to explain complex issues clearly and build strong relationships with stakeholders.
• A proactive approach to problem-solving and decision-making.
• A commitment to teamwork, collaboration, and continuous improvement.
• A focus on delivering excellent service and ensuring customer satisfaction.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)