Field Service Technician

100% ONSITE - LOCAL CANDIDATES ONLY!!!

Location: Charlotte, NC (Headquarters)

Position Overview

We are a global provider of workplace safety solutions dedicated to enhancing industrial safety standards. We are currently seeking a proactive and inquisitive Field Technician to join our team at our Charlotte, North Carolina headquarters. In this dynamic role, you will provide hands-on technical support and play a key part in supporting our rapid sales and operational growth across the North American market.

Key Responsibilities

• Deliver front-line technical support to customers in the field and remotely.
• Diagnose, isolate, and troubleshoot complex technical, hardware, and software issues.
• Assist clients with system setup, maintenance, and operational inquiries to ensure optimal product performance.
• Document service activities, technical resolutions, and customer feedback accurately within internal tracking systems.
• Collaborate with internal sales and engineering teams to support customer onboarding and ongoing satisfaction.

Requirements & Qualifications

• Experience: Minimum of 2 years of experience in a field service, technical support, or similar role within structured organizations.
• Technical Proficiency: Solid working knowledge of relevant workplace technologies, hardware diagnostics, and software troubleshooting.
• IT & Software Skills: Strong foundational IT knowledge and proficiency in Microsoft Office Tools (Excel, Word, Outlook, Teams).
• Customer Focus: Proven track record in delivering high-level customer service and clear technical communication.
• Core Competencies: Strong analytical problem-solving abilities paired with high organizational proficiency and self-motivation.