Claims Manager

Responsibilities

• Interview, hire and train staff
• Manage and guide the performance and professional development of staff through coaching and mentoring, including performance evaluations and salary reviews
• Collaborate with underwriting on current and proposed policy language and new product development
• Identify and communicate industry trends and/or portfolio claim developments that may impact company results, appetite or pricing
• Proactively attends marketing, sales and account meetings to establish relationships with agent partners and maximize the competitive advantage derived from the Aspire Claim Experience and direct-to-retail business model
• Oversee and participate in claim reviews or other value-added claim services applicable to individual accounts where those services are appropriate
• Identify and implement strategies to reduce total claim cost and optimize company profitability
• Consult with the underwriting team on an individual risk basis to assist with risk selection and the application of appropriate terms/conditions to ensure portfolio profitability
• Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution
• Understand and utilize existing technology resources and data to measure and monitor financial and performance trends
• Facilitate the improvement of all systems applications utilized in the department for successful and efficient claims handling and related workflow processes
• Manage projects related to achieving department goals (i.e., cost management, quality assurance, SIU, training and development, etc.)
• Review and approve coverage letters and responses to regulatory agency inquiries
• Review and approve Large Loss Reports
• Occasionally handle claims that are very complex and/or involve sensitive or confidential information
• May perform other functions as assigned

Qualifications

• Extensive commercial general liability, commercial excess and commercial property claim experience required
• Strong technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving
• Supervisory experience required
• Excess & Surplus lines experience strongly preferred
• Product development and forms creation experience a plus
• Professional designations such as CPCU or AIC strongly preferred
• Comprehensive knowledge of insurance and legal systems
• Proven ability to train, establish performance objectives and evaluate employee performance
• Strong analytic skills and decision-making ability
• Strong verbal and written communication and customer service skills
• Good negotiation skills

         Coaches and Motivates People

• Builds Effective Teams

Additional Requirements

Travel may be required on a limited basis. While performing the duties of this job, the employee is regularly required to be seated for sustained periods of time; be able to pick up, pinch, twist, or keyboard; must be able to communicate detailed or important information accurately; distinguish sounds at normal levels (with or without correction) and be able to receive detailed information orally. The employee is occasionally required to move about the office to accomplish tasks; reach in any direction; raise or lower objects or move objects from place to place; and hold onto objects. Occasionally, the employee may need to move or exert force up to 10 pounds. The employee is regularly required to operate a computer and other office equipment (phone, copier and printer). The above job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Sponsorship Details

Sponsorship not Offered for this Role