- Location
- Krakow, xxx
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
Description
Account Manager
Department: Account Management
Employment Type: Full Time
Location: Poland
Description
About the Role:
The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients, suppliers and internal teams, helping to manage timelines, clarify briefs, source products, follow up local productions and resolve issues with a clear, calm, and collaborative approach.
The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients, suppliers and internal teams, helping to manage timelines, clarify briefs, source products, follow up local productions and resolve issues with a clear, calm, and collaborative approach.
This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders. The Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience.
Responsibilities
- Based on customer briefs initiate all product development and source new concepts in collaboration with Procurement and Creative.
- Produce accurate customer quotations and ensure quality samples for proposals. Diligently follow-up all quotations distributed to generate orders.
- Communicate status to key stakeholders to ensure timely completion of orders and project deliverables.
- Complete transactions on procurement system(s) accurately and in timely manner to enable correct reporting, including but not limited to, customer weekly reports, forecasts, profit Improvement plans.
- Populate project folders with required information to create an auditable path for each project.
- Demonstrate creativity and share new ideas with peers.
- Ensure that the client sales and profit budget is exceeded and that all costs related to your orders are strictly controlled.
- Ensure customer service is a priority. Identify and resolve all issues within agreed SLA’s.
- Provide professional presentations to customers as and when required.
- Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
- Develop sound supplier relationships, observe customer trends, identify cross-selling opportunities and act on these.
- Monitor competitor’s promotions and activities and share information with team members
- Ensure compliance with brand guidelines, sustainability guidelines, budget, and process standards in all activities.
Skills and Experience
- Excellent verbal and written communication skills.
- Fluency in Polish and English.
- Sound knowledge of Print, Packaging & 3D Cardboard POS manufacturing methods, including thorough understanding of retail operations and rework process.
- Ability to identify feasible product solutions for the client.
- Excellent project management skills are key to the role, and a high level of detail is expected.
- Ability to interpret and communicate client briefings with our/third party creative teams or suppliers to ensure most effective response and product solution.
- Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and clients.
- Team player with the ability to lead by example.
- Have a basic understanding FMCG route to market process and experience of servicing FMCG client brand.
- Engage with client brands and share the commitment to achieve mutual objectives.
Equal Opportunities
adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
Skills
ComplianceCustomer ServiceProcurementProject Management