Director, Strategic Accounts (Flex location)

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Job Description:

Role Overview

The Strategic Accounts Director is responsible for cultivating strong client relationships, ensuring customer satisfaction, and driving upselling and cross-selling opportunities. This role is pivotal in enhancing customer loyalty and maximizing revenue from existing accounts and owns the overall strategy and direction for strategic partnerships. The Strategic Partner Director may also influence company-wide partnership goals.

Key Responsibilities

• Issue Management – Act as the primary contact for accounts, coordinate with sales and support teams, and resolve critical issues in collaboration with UPS operations.
• Value Creation & Strategic Engagement – Conduct business reviews, assess client needs, develop tailored success plans, and drive adoption to maximize ROI.
• Analytics & Reporting – Monitor customer metrics, update retention data, and leverage insights to prevent churn and optimize renewals using tools like UPS DRIVE and PredictIQ. Oversees preparation of key performance indicators for presentation to customers to ensure periodic reviews to highlight successes and quantified value.
• Strategic Sales Growth – Identify and cultivate upsell and cross-sell opportunities, develop customized proposals, and transition high-value opportunities to the Business Development group.
• Strategic Partnership Management – Oversee and nurture relationships with large, high-value customers, acting as a trusted advisor, driving long-term success, and ensuring seamless collaboration across internal teams

Qualifications

• Anticipates industry, financial, and global trends impacting UPS and customers’ organizations; identifies strategic recommendations based on anticipated trends; uses detailed understanding of customers’ functions, structures, and business models to make supply chain recommendations.
• Helps define and create specific documented account strategies; evaluates key financial indicators to establish account strategies; leverages sales and service resources to meet basic customer needs; recognizes overlap between customer needs and external industry trend.
• Enterprise-level experience, managing clients across multiple business units and geographies.
• Proven ability to conduct high-level business reviews and engage executive audiences.· Strong relationship management, communication, and negotiation skills.
• Extensive experience in customer relationship management and success metrics.
• Demonstrates a detailed understanding of competitor’s strategies and offerings; collects, analyzes, and interprets competitive information; identifies areas whereUPS is at a competitive disadvantage and suggests ideas for improving its competitive position
• Bachelor’s degree in supply chain, business, or related field; MBA or industry certification preferred but not required.

Additional Information:

Our compensation reflects the cost of labor across several US geographic markets. The salary range for this position is $118,440/year to $236,220/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance.

Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.