Manager Admissions and Health Information Services

Join St John of God Midland Private Hospital and lead the delivery of exceptional Health Information and Patient Services. In this key leadership role, you will ensure the effective management of health records, patient services, and information systems while maintaining compliance with accreditation standards and legislation. Working closely with the Shared Health Information Services Centre, you will drive service improvement, support revenue optimisation and clinical documentation initiatives, and help ensure accurate data quality and coding outcomes that support outstanding patient care.

If you are a collaborative and forward-thinking leader passionate about service excellence, data integrity, and improving the patient experience, we would love to hear from you. Apply now and be part of a team dedicated to making a positive difference every day.

About the new Midland Private Hospital

• A brand-new purpose-built state-of-the-art facility, located just 300 metres from the St John of God Midland Public and Private Hospitals Campus.
• A comprehensive range of medical and surgical services, with interventional cardiology being offered for the first time in the region
• The hospital will feature:
  • 96 overnight inpatient beds, including a six-bed critical care/high dependency unit.
  • 33-bed/chair short stay and day procedure unit
  • Eight operating theatres.
  • A cardiac/vascular catheter laboratory

The Role

• Lead strategic and operational planning activities related to Health Information Services (HIS) and Patient Services and the ongoing review of HIS systems and processes within the hospital.
• Lead and manage HIS and Patient Services caregivers, including recruitment and identification of training and development needs.
• Collaborate with the Shared HIS Centre to share best practice, provide input into the development of standardised systems and processes to ensure hospital data integrity is maintained, and assist in group-wide projects where required.
• Responsible for privacy of information in the health record and supervises the handling of requests for release of information for clinical, administrative, financial, insurance and legal purposes.
• Work collaboratively with the Shared HIS Centre to ensure all health records are scanned with all the information required for coding, in accordance with SLAs.
• Act as a Hospital leader for the Patient Admission System (PAS), Scanned Health Record (SHR) and My Health Record (MyHR) operation, maintenance and training, ensuring that each system is meeting business requirements.
• Understand Health Fund contract changes and their nuances and interpret what they mean for hospital processes and the refund implications, and implement process when contracts change to ensure requirements are met.
• Provide health fund contract education to clinical and administrative caregivers, as changes relate to clinical documentation and the HIS function, to ensure that both areas understand the health fund contract requirements.
• Work in collaboration with finance leadership, to set the agenda for the hospital Revenue Optimisation and Assurance Committee (ROAC) meeting.
• Support the Group Health Fund Team and Shared HIS Centre in first and second line audit programs and ensure that all deadlines are met and results are used to develop education programs and process change to ensure increased compliance.
• As applicable, support ongoing improvement in documentation standards across the hospital, so that it is completed to a high standard and complies with all requirements for high quality patient outcomes, coding and billing.
• Review data trends across public and private and provide insights to the relevant stakeholders to support high quality patient outcomes, LOS management, discharge planning and the complete patient journey is following the leading practice.

We are seeking an experienced and motivated leader with qualifications in Health Information Management (or an equivalent discipline) and significant experience within a healthcare environment. You will bring strong expertise in health information services, casemix funding, legislative compliance, and reporting requirements, together with well-developed analytical and problem-solving skills that support high-quality decision-making and service outcomes.

As a collaborative people leader, you will have a proven ability to develop and inspire teams, manage projects, and build effective relationships across multidisciplinary stakeholder groups. With exceptional communication, organisational, and computer skills, you will be confident working with health information systems, databases, and reporting tools while driving continuous improvement and achieving key performance targets.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $128,839 - $143,125 per annum, plus 12% superannuation
• Permanent Full-Time position

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
  • Novated leasing 
  • work related expenses
  • self-education and
  • additional superannuation

• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Employee support through our dedicated free Employee Assistance Program (EAP)
• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.