Customer Service & Administrative Support Officer

About the Role

We are seeking an organised and service-oriented individual to provide administrative support, manage mail and courier arrangements, and handle customer enquiries across service channels.

Salary

$2,760/month

Working Hours

Monday to Friday: 8:30am – 6:00pm

Working Location

Buona Vista MRT

Job Description

• Manage case management system administration, including user access, basic report generation and category maintenance.

• Coordinate corporate gifts and update billing contact records for organisations.

• Prepare outgoing local and overseas mail, including registered mail.

• Coordinate courier deliveries and pickups, maintaining accurate records and ensuring timely completion.

• Respond to customer enquiries across service channels within the required Service Level Agreements (SLAs).

• Assess, route and escalate enquiries to the appropriate teams according to established workflows.

Requirements

• Minimum GCE 'O' Level qualification or equivalent with relevant experience, or a Diploma.

• Customer service or administrative experience is an advantage.

• Strong verbal and written communication skills, including the ability to write clear, professional and empathetic emails.

• Good problem-solving, analytical and time management skills.

• Basic computer literacy and Excel skills, with the ability to learn and navigate new systems.

• Able to manage multiple tasks and work independently as well as collaboratively.

• Patient, adaptable, professional and reliable, with good interpersonal skills and integrity.

We regret that only shortlisted candidates will be notified. Thank you.

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EA Personnel Name: Lim Wee Hong
EA Personnel No: R25126878
EA License No: 11C3955