- Location
- 22 Atwood Drive Northampton, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Full-Time | 40 Hours | Monday–Friday | Northampton, MAJoin a collaborative Neurology practice where Clinic/Practice Assistants play an important role in supporting patients with neurological conditions and partnering closely with providers throughout the care experience. We are seeking a full-time Clinic/Practice Assistant to support our team onsite at 22 Atwood Drive in Northampton, MA. The schedule for this position is Monday through Friday, 8:00 a.m. to 4:30 p.m.
What You’ll Do
As a Clinic/Practice Assistant in Neurology, you will perform administrative and clinical-support functions that keep our practice running smoothly and efficiently, working under general supervision. You will handle duties related to patient visits, including scheduling, check-in, and check-out, and help ensure patients feel welcomed and supported while the practice maintains efficient daily operations.
This position does not require direct patient care.
Key Responsibilities
• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as “Super User” for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
Qualifications
Qualifications
- Education: High School Diploma or equivalent required. Experience cannot be accepted in lieu of a degree.
- Licenses and Credentials: Certified Medical Administrative Assistant (CMAA) – Data Conversion – Various Issuers preferred.
- Experience: Office experience, 2–3 years required.
- Proficiency with all Office Suite applications, with knowledge of office operations and standards and an understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Ability to communicate effectively in writing as appropriate for the needs of the audience, and to talk with others to convey information effectively.
- Ability to understand written sentences and paragraphs in work-related documents, correspond and communicate with others clearly and effectively (including composing/editing e-mails, memos, and letters), and take complete and accurate messages.
- Ability to manage one’s own time and the time of others.
- Well-organized with good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Additional Job Details (if applicable)
Why Join Mass General Brigham?
Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:
- Medical, dental, and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- Additional employee perks
Ready to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world’s most powerful force in medicine—where every role matters in changing lives.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
- /
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.