Trainer - Call Center

Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
Schedule: Morning Shift (flexible between 5:00 AM – 4:00 PM)

About the Role

We are looking for an engaging and motivated Trainer to deliver effective training programs for new hires and operational staff. This role is key to ensuring employees gain the knowledge and skills needed to perform successfully.

The Trainer will create a positive and structured learning environment while supporting employee development and operational readiness.

Key Responsibilities

• Deliver onboarding and continuous training sessions
• Facilitate interactive and engaging learning experiences
• Monitor trainee progress and provide coaching and feedback
• Develop and update training materials and assessments
• Track performance and maintain accurate training records
• Support onboarding logistics, including system access setup
• Collaborate with Operations and QA to ensure training effectiveness

Requirements

• High school diploma
• Bilingual: English (B2+) and Spanish
• Experience in training, teaching, or facilitation (preferred)
• Strong presentation and communication skills
• Proficiency in MS Office and PowerPoint
• Ability to create training content and materials

Preferred Qualifications

• Instructional design or facilitation certifications
• Call center or BPO experience
• Experience with adult learning methodologies

What We Offer

• Opportunity to contribute to employee development and success
• Growth opportunities within training and operations
• Supportive and collaborative work environment

How to Apply

If you are a devoted educator with a passion for employee development, we encourage you to apply now!

To apply, please submit your resume and a cover letter detailing your relevant experience via the application link on this platform

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.