Senior IT Specialist

The Senior IT Specialist is responsible for the administration, maintenance, monitoring, troubleshooting, and continuous improvement of the organization's IT infrastructure, security posture, and end-user support services. This role serves as a senior technical resource, providing leadership in the implementation of best practices, cybersecurity initiatives, infrastructure projects, and operational support while ensuring high availability, reliability, and security of enterprise systems.

Education

• Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or related field.
• Equivalent combination of education and relevant experience may be considered.

Minimum Years of Experience

• 5 to 8 years of progressive experience in Systems Administration, Infrastructure Support, Network Administration, Cybersecurity, or related IT functions.

Desired Certifications / Equivalent Experience (Plus)

• CompTIA Security+ or
• CompTIA Network + or

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• VMware Certified Professional (VCP)
• Cisco Certified Network Associate (CCNA)
• Fortinet NSE Certification
• ITIL Foundation Certification

Required Technical Experience

Infrastructure & Systems Administration

• Microsoft Windows Server 2012, 2016, 2019, and newer versions
• Active Directory administration and Group Policy management
• Microsoft 365 administration and support
• DNS, DHCP, File Services, Print Services, and Remote Desktop Services
• Virtualization technologies, primarily VMware environments
• Server performance monitoring and optimization
• Backup and Disaster Recovery solutions administration

Networking

• Firewall configuration, administration, and monitoring
• Switches, routers, wireless infrastructure, and network troubleshooting
• WAN/LAN administration and monitoring
• VPN configuration and maintenance
• Network performance analysis and troubleshooting
• Fiber connectivity and telecommunications redundancy management
• Firmware upgrades and lifecycle management
  

Cybersecurity

• Security monitoring and incident response
• Security hardening of servers, endpoints, and network devices
• Vulnerability assessment and remediation
• Antivirus and endpoint protection administration
• Security alert analysis and escalation
• Patch management and compliance
• Identity and Access Management (IAM)
• Factor Authentication (MFA) implementation and support

Cloud Technologies

• Microsoft Azure administration and monitoring
• Azure Virtual Machines
• Azure Storage Services
• Azure Networking
• Microsoft Entra ID (Azure Active Directory)
• Hybrid cloud infrastructure support
• End User Support
• Windows 10 and Windows 11 administration
• Microsoft Office 2019, Office 365, and Microsoft Teams
• Executive-level technical support
• Asset and inventory management
• Ticketing system administration and SLA compliance
  

Key Responsibilities

• Administer, maintain, and support enterprise infrastructure environments
• Monitor systems, networks, and security platforms to ensure optimal performance and availability
• Lead troubleshooting efforts for complex infrastructure and cybersecurity incidents
• Implement security best practices and compliance requirements
• Coordinate server, network, and security upgrades
• Develop and maintain technical documentation, procedures, and knowledge base articles
• Participate in infrastructure planning, architecture discussions, and technology recommendations
• Mentor junior IT staff and provide technical guidance when required
• Support disaster recovery, business continuity, and cybersecurity initiatives
• Participate in on-call rotations and provide after-hours support when necessary
  

Interpersonal Skills

• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to communicate effectively with technical and non-technical stakeholders
• Strong analytical and problem-solving skills
• Self-motivated and highly organized
• Ability to prioritize and manage multiple tasks simultaneously
• Strong teamwork and collaboration skills
• Proactive and results-oriented mindset
• Ability to work under pressure and in fast-paced environments
• Professional proficiency in English (written and verbal)
• Strong sense of ownership and accountability
• Willingness to learn and adapt to emerging technologies

Additional Requirements

• Availability to work after hours when required
• Availability to participate in emergency support activities