Head - Personal Financial Services (Mortgage Portfolio & Product Development)
Hlb
·May 25, 2026
- Location
- HLT-Hong Leong Tower, Malaysia
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- Workday
Description
If you are looking to excel and make a difference, take a closer look at us…
Functional (job responsibilities)
1. Strategic Product & Revenue Leadership
- Portfolio Growth: Lead the end-to-end development and management of high-yield mortgage product (Conventional and Islamic) to achieve business objectives and loan base growth, with Revenue Optimization: Develop and manage fee-income structures and anti-attrition strategies to protect
yields and minimize portfolio erosion caused by refinancing. - Value Chain Orchestration: Partner with sales and credit stakeholders to streamline the mortgage value chain, including submission, approval, acceptance, execution, and disbursement.
- Regulatory Alignment: Ensure all products, documentation, and pricing strategies strictly comply with BNM guidelines, ABM requirements, external and internal governance.
2. Digital Transformation & Operational Governance
- Strategic Digitalization: Represent the Mortgage business in critical digitalization and regulatory projects, such as e-Invoice, SST and BNM CCRIS enhancements.
- Technical Oversight: Define system requirements and lead UAT/Production health checks to ensure seamless system functionality and implementation
- Process Engineering: Formulate initiatives and action plans to improve productivity, reduce friction in loan disbursements, and elevate the customer journey.
- Partner Ecosystem Management: Direct the evaluation and empanelment of panel valuers and solicitors to ensure service quality and compliance.
3. Analytical Oversight & Risk Management
- Data-Driven Decisions: Analyze portfolio performance data to inform board pricing strategies and manage government housing initiatives (e.g., SJKP).
- Credit & Pricing Authority: Manage board pricing issues and provide oversight for pricing deviations and the creation of competitive pricing packages.
- Stakeholder Representation: Manage feedback and responses required by ABM and BNM within stipulated timelines.
4. People Leadership & Organizational Impact
- Performance Coaching: Coach and drive team productivity to derive strong results and achieve departmental KPIs.
- Talent Development: Spearhead mentorship and knowledge transfer to build a high-performing team capable of meeting regulatory and business deadlines with precision.
- Advocacy & Resolution: Collaborate with Customer Advocacy units to resolve complex complaints and develop preventive strategies to improve service standards.
- Franchise Responsibility: Uphold HLB values, prioritizing the bank's long-term interests and maintaining
- institutional integrity in all external dealings
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
