Clinical Manager

Description

Clinical Manager (Therapy Line)

Compensation: $35-40 per hour dependent on experience + opportunity to provide clinical services at a 62% compensation split

Employment Type: W-2 Full-Time, Hourly Employee; 30 hours per week 

Schedule: Monday-Friday, no weekends required!

Location: Minneapolis, MN

Job Summary

The Clinical Manager supports the Clinical Director in overseeing provider performance, clinical quality, caseload development, compliance monitoring, and provider engagement across the practice. This position serves as a primary point of contact for clinicians regarding performance-related matters and is responsible for identifying trends, providing coaching and support, and implementing early interventions to promote provider success.

The Clinical Manager works collaboratively with the Clinical Director, Intake, Human Resources, Clinical Supervisors, and Operations teams to ensure providers receive the support they need while maintaining compliance with organizational expectations, productivity standards, and documentation requirements.

Responsibilities:

Clinical Quality Assurance

• Conduct annual clinical audits for all providers to assess documentation quality, compliance, and adherence to organizational and regulatory standards.
• Monitor provider documentation practices and identify trends related to missed visits, outstanding documentation, and compliance concerns.
• Review missed visits reporting and documentation completion metrics on a weekly basis.
• Conduct initial problem-solving meetings with providers who continue to demonstrate missed visit or documentation concerns after initial outreach and monitor provider progress following coaching interventions.
• Escalate ongoing documentation or compliance concerns to the Clinical Director when necessary.

Clinical Leadership Support

• Maintain regular communication with the Clinical Director regarding quality improvement initiatives, individual provider performance, operational challenges, and emerging risk areas and escalate concerns requiring clinical director review.
• Provide ongoing updates regarding missed visit trends, productivity trends, provider coaching efforts, corrective action plans, and provider support activities.
• Support leadership decision-making through data analysis, performance reporting, and trend identification.

Communication and Practice Engagement

• Collaborate with leadership to identify themes, opportunities, and provider needs occurring across the practice.
• Contribute content ideas and recommendations for the weekly practice newsletter based on recurring provider questions, trends, successes, and areas of educational need.
• Assist in communicating operational updates, best practices, and organizational initiatives to providers.
• Foster positive provider engagement through supportive communication, coaching, and collaboration.

Productivity & Caseload Management

Monitor provider productivity and billed session volume against established organizational expectations. Identify providers who fall below minimum productivity or baseline targets initiate the appropriate follow-up based on employment classification and licensure status.

• Full-Time W-2 Providers:
• Review HR productivity reports to identify providers below minimum expectations
• Meet with providers to identify barriers and develop individualized action plans.
• Monitor progress, provide ongoing support and accountability, and keep the Clinical Director informed of persistent concerns and intervention outcomes.
• Part-Time W-2 Providers:
• Monitor productivity and billed session trends and contact providers who fall below minimum expectations
• Pre-licensed clinicians: Notify the provider and copy their assigned clinical supervisor. Request an individualized action plan be developed in collaboration with the provider and supervisor and monitor progress and follow-up efforts.
• Licensed clinicians: Meet with providers to identify barriers and develop productivity improvement strategies, then monitor progress toward agreed-upon goals.
• 1099 Providers:
• Monitor billed session trends against baseline targets established by organizational policy.
• Contact providers who fall below minimum expectations and offer consultation regarding barriers to meeting expectations. 

Caseload Development and Provider Support

• Conduct 30-day check-in meetings with newly onboarded licensed provider to assess onboarding experiences, provide support, answer questions, and identify early barriers to success.
• Monitor provider caseload development and referral trends.
• Meet with providers to troubleshoot caseload-building challenges and develop strategies to improve referral flow and client access.
• Collaborate with Intake to identify referral opportunities, provider matching improvements, and barriers affecting provider utilization.
• Support provider retention through proactive outreach, coaching, and problem-solving.
• Serve as a resource in conjunction with the Clinical Director regarding scheduling, clinical workflows, practice policies, documentation expectations, and operational procedures.

Performance Monitoring and Trend Analysis

• Maintain and update provider performance tracking systems, including spreadsheets and reporting tools used to monitor trends with missed visits, clinical audit findings, productivity, caseload development, and provider management. 
• Monitor provider progress following support interventions and document relevant outcomes.
• Analyze performance data and operational reports to identify emerging trends and areas requiring attention.
• Prepare summaries and recommendations for the Clinical Director regarding provider performance and operational concerns.
• Identify recurring themes across providers and recommend process improvements when appropriate.

Direct Service (optional clinical add-on):

• Provide therapy services to a caseload of clients
• Provide professional clinical services, including individual, couples, and/or family therapy including: completing diagnostic assessments, developing treatment plans, designing and applying tailored interventions, evaluating client progress, and providing referrals and care coordination based on client needs.
• Follow company policies, professional conduct standards, and all applicable laws and regulations.
• Timely completion of documentation and associated tasks to support billing and administration.
• Exceptional clinical and boundary-setting skills along with expertise in therapeutic interventions and treatment modalities.
• Ability to work productively and effectively, both independently and in collaboration with colleagues.
• Other duties as assigned.

Compensation & Benefits:

• Full benefits package for Full-Time Employees:
  • Compensation: $35-40 per hour dependent on experience + opportunity to provide clinical services at a 62% compensation split
  • 401(k) retirement plan with employer match up to 4%
  • Comprehensive medical, dental, and vision insurance for employees and eligible dependents
  • HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
  • Employer-paid life insurance and AD&D coverage
  • Employee Assistance Program (EAP) with confidential mental health and life support resources
  • Generous paid time off and additional paid holidays
  • Professional Liability Insurance
  • Case consultation with colleagues

Requirements

Education:

• Master's degree in Counseling, Marriage and Family Therapy, Social Work, Psychology, or a related behavioral health field.
• Independent clinical licensure (LICSW, LPCC, LMFT, or equivalent) in the state of Minnesota required.
• Experience in behavioral health, psychotherapy practice management, clinical operations, or provider leadership.
• Strong interpersonal, coaching, and conflict-resolution skills.
• Ability to analyze data, identify trends, and manage multiple priorities simultaneously.
• Experience with provider productivity monitoring, quality improvement, performance management processes, and clinical operations preferred.
• Strong organizational, communication, and documentation skills.

About LynLake Centers for Wellbeing

LynLake Centers for WellBeing is an established, integrative group mental health and wellness practice serving the Twin Cities, MN. With more than 240 interdisciplinary clinicians and staff, we are committed to delivering high-quality, collaborative care while creating a supportive and sustainable work environment for clinicians. Our practice is guided by core values of creativity, integrity, and inclusivity, and we offer services across multiple locations with in-person, remote, and hybrid options available.

Clinicians at LynLake benefit from a well-established group practice with strong insurance contracts, integrated in-house referrals, and coordinated interdisciplinary care. We value autonomy alongside accountability and provide trauma-informed practice support, business development resources, and ongoing opportunities for clinical consultation and professional growth. As we continue to grow, we welcome licensed therapists who value collaboration, flexibility, and meaningful clinical work.

LynLake Centers for Wellbeing is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

LynLake Centers for Wellbeing is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

LynLake Centers for Wellbeing is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to [email protected].