Operations Development Engineer (Starlink)

OPERATIONS DEVELOPMENT ENGINEER (STARLINK) 

As an Operations Development Engineer, you will be responsible for engineering the operational systems and processes used to support the Starlink network as it scales to millions of users around the globe. Join the team operating the network that is revolutionizing global connectivity and internet access. A successful Operations Development Engineer will create the tools, technology and processes to maintain, operate and evolve the most advanced network in the solar system. You will utilize operational data to identify and prioritize various improvements that improve our operational efficiency and maintain the overall health of operations. You will work with subsystem responsible engineers, software engineers, and network engineers to develop alerts, mitigations, and terrestrial assets and drive improvements to core Starlink systems. Through continuous improvement, you will drive process and automation upgrades to the point of minimal manual intervention. You will be responsible for the complete lifecycle of the projects you own, including development, testing, deployment and support.  

RESPONSIBILITIES:  

• Develop, implement and scale Starlink Network Operations processes, automation, and tools that provide global internet access
• Design operational workflows from first principles and implement the resulting procedure, automation, and tooling
• Work with development engineering teams to drive design for operations: assess how proposed workflow and system changes affect operations health and efficiency, catch scaling issues early in the development lifecycle, and incorporate debugging tools and strategies so handover to operations is effective
• Interact with key stakeholders to identify their desired outcomes, take their inputs and deliver improvements to Network Operations owned processes  
• Work with the diverse teams across the Starlink program to develop monitoring, detection and response processes that drive quick resolution to emergent network events  
• Define and develop projects, milestones, and maintain roadmaps, practicing flexible prioritization and scope management to deliver on program directives  
• Take extreme ownership of deliverables and make risk-conscious decisions under pressure
• Design operational systems end-to-end: alerting, detection, triage paths, handoffs, automation, and the interfaces between tools and operators
• Build and maintain scoped software and internal tooling (Python, scripting, APIs, workflow orchestration) whose customer is the live operation
• Implement AI in production operations workflows (investigation assistants, procedure retrieval, alert/ticket triage, vendor and API copilots); measure the result on toil, error rate, and time-to-restore
• Write operational specifications and success criteria for new products and services; partner with software engineering when required 

BASIC QUALIFICATIONS:  

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or Mechanical Engineering.
• Experience in Python and SQL
• Experience building automation or operational tooling in a NOC, SOC, SRE, sysadmin, or network engineering environment 

PREFERRED SKILLS AND EXPERIENCE:  

• 2+ years of experience developing software, automation, processes, or projects in a rapidly changing, highly demanding environment, with the ability to run these projects independently
• Experience designing or implementing operational systems that other operators use (procedures, automation, alerting, or internal tooling)
• Strong system design and first-principles problem solving, with a focus on operations at scale
• Familiarity with operational open-source technologies such as Prometheus, Grafana, PostgreSQL, and workflow orchestration
• Ability to work cross-functionally with operations, engineering and supply chain teams  
• Experience creating detailed documentation and procedures from scratch  
• Experience in optimizing and automating operational processes and workflows  
• Familiarity with technology and operational concepts of internet service providers, mobile network operators, or content delivery networks  
• Experience working within complex, software defined networking (SDN) and/or network function virtualization (NFV) environments
• Experience implementing AI tooling into production workflows (agents, LLM-assisted triage, retrieval over procedures/runbooks, copilots on existing ops tools)
• Experience with Linux, Git, and operational infrastructure (services, APIs, scheduling, observability) 

ADDITIONAL REQUIREMENTS  

• Must be able to participate in on-call rotation to support critical operations as needed 

COMPENSATION AND BENEFITS:

Pay Range:
Level 1: $105,000.00 - $145,000.00
Level 2: $120,000.00 - $175,000.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.