Drain Technician

Description

AAA Service is looking for a motivated Drain Technician to join our growing team! We believe our people are the key to our success, which is why we invest in their training, development, and long-term growth. In this role, you’ll work directly with residential homeowners to diagnose and resolve drain issues using professional tools and equipment while delivering the exceptional service and experience our customers have come to expect from AAA Service.

Benefits

• Competitive Pay: $24–$28/hour plus bonus incentives that reward your performance. 
• Paid Time Off: Accrued vacation and sick time, plus paid holidays. 
• Company-Provided Tools: Fully stocked company vehicle, tablet, and uniforms provided. 
• Comprehensive Benefits: Medical, dental, vision, and life insurance options for you and your family. 
• 401(k) Company Match: Generous company match to help you invest in your future. 
• Career Growth: Continued technical and professional development training designed to help you grow your skills and advance your career.

Duties and Responsibilities

• Diagnose and resolve residential drain and sewer line issues, including clogs, backups, slow drains, and other drainage concerns.
• Perform drain cleaning using professional equipment such as cable machines, snakes, and other drain-cleaning tools.
• Conduct sewer camera inspections to identify blockages, damage, root intrusion, buildup, and other concerns.
• Clearly explain findings and recommended solutions to homeowners, providing options based on the condition of the system.
• Identify opportunities for additional services, including hydro-jetting, sewer repairs or replacements, preventative maintenance, and other plumbing solutions.
• Provide upfront recommendations and obtain customer approval before completing work.
• Complete accurate job documentation, photos, recommendations, and customer information in ServiceTitan.
• Maintain a clean, organized, and properly stocked service vehicle and ensure equipment is maintained and ready for use.
• Protect customers’ homes and property while maintaining a clean and professional work area.
• Deliver an exceptional customer experience by communicating professionally and building trust with homeowners.
• Meet established performance expectations, including productivity, revenue, customer satisfaction, and quality of work.
• Follow all company safety procedures and applicable plumbing and sewer regulations.
• Partner with Sewer Sales, Sewer Install, Plumbing, Dispatch, and other departments to ensure a seamless customer experience.
• Participate in ongoing technical, safety, customer service, and sales training.
• Maintain a professional appearance and represent the company positively in every customer interaction.

Requirements

Skills and Abilities

• 1–2+ years of drain cleaning, plumbing, or related experience preferred. 
• Experience with drain-cleaning equipment and sewer cameras preferred. 
• Strong troubleshooting and mechanical skills. 
• Excellent customer service and communication skills. 
• Ability to identify needs and confidently present service recommendations. 
• Valid driver’s license with an acceptable driving record. 
• Ability to safely perform the physical requirements of the position. 
• Dependable, coachable, and committed to quality workmanship.