Communications Manager

Description

General Responsibilities

1. Serve as the communications lead for the agency, developing and executing an integrated, mission consistent communications strategy that drives brand awareness, donor acquisition, donor retention, and community engagement.
2. Supervise positions responsible for donor communications.
3. Serve as a member of the Development team, contributing to the Development Plan, and collaborating with the team to achieve the Development Division’s goals.
4. Serve as the primary point of contact for external communication requests, working with program staff to gather information and translate it into clear, consistent messaging. 
5. Create, write, design, and produce a high volume of communication materials, including print, digital and social media content.
6. Oversee the Agency's website and social media accounts.
7. Evaluate communication performance using data and analytics, and adjust strategies to improve outcomes.
8. Create and implement public relations and media relations plans to promote the Agency’s programs and services, including drafting press releases, responding to inquiries, and identifying opportunities for coverage.
9. Manage vendor relationships for printing, design, and other services.
10. Ensure compliance with confidentiality standards, including HIPAA considerations, in all communications and materials
11. Coordinate communication strategies for fundraisers, events, and annual reports.
12. Direct internal and external communication plans related to strategic planning, strategic action, and change management.
13. Improve communication processes and workflows to increase efficiency and effectiveness across the agency. 
14. Other duties as assigned within the guidelines of this position.

Great Employer Provided Benefits

• Time-off: 14 Holidays - 15 Vacation days - 5 Paid Leave days and 9 Sick days
• Medical/Dental/Vision Health Insurances
• Flexible Spending Account
• Long-Term Disability and Life Insurance
• 403B Retirement Plan with employer contributions
• Employee Assistance Program (EAP)
• Short-term Disability Insurance

Requirements

1. Bachelor's degree in communications, public relations, or related field from an accredited institution.
2. Minimum of five years of experience in communications, public relations, or marketing.
3. Excellent writing, editing, and content development skills across multiple formats.
4. Excellent organizational skills, project management skills and ability to prioritize tasks.
5. Positive interpersonal skills with staff, clients, donors, and volunteers.
6. Experience with digital marketing strategies including website optimization, SEO, email marketing platforms, CRM systems (such as Raisers Edge) and data driven campaign management.
7. Ability to work effectively in a fast-paced, team-oriented environment.
8. Proficiency in Microsoft Office applications (Outlook, Word, Teams), Adobe Acrobat, Canva, WordPress and similar programs for content creation and communication.
9. Excellent public speaking and interpersonal skills.
10. Passage of complete background clearance and any other required testing or clearances.
11. Valid driver's license, reliable transportation, and proof of liability insurance.
12. Adhere to the Agency’s Code of Ethics and conduct all responsibilities in accordance with the standards outlined in the Employee Handbook.