Sr Systems Engineer

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney! 

This role sits in the Guest Content Experience organization within Technology & Digital for Disney Experiences. The Senior Systems Engineer will report to the Manager, Software Engineering. 

About The Role & Team: 

The Guest Content Experience Systems Engineering team supports the enterprise platforms and operational processes that enable content management, digital asset management, personalization, localization, and reliable digital experiences. The team partners with product, software engineering, quality assurance, operations, and business teams to configure and improve platforms, support software delivery, and maintain production stability. 

What You'll Do:  

• Configure, administer, support, and continuously improve enterprise platforms supporting content management, digital asset management, personalization, localization, and production operations 

• Analyze, troubleshoot, and resolve complex application, platform, workflow, and integration issues across consumer- and employee-facing enterprise systems 

• Support platform configuration, structured data validation, workflow management, environment readiness, and release validation for new use cases and user stories 

• Read, interpret, and validate JSON structures and REST service responses using tools such as Postman to confirm data accuracy and expected system behavior 

• Monitor platform health, performance, and availability using enterprise observability tools; lead incident triage, root cause analysis, service restoration, and follow-up improvements 

• Execute change and release management processes, including ServiceNow change records, technical reviews, deployment readiness, validation, and production support 

• Partner with product, software engineering, quality assurance, operations, and business teams to deliver platform enhancements and resolve cross-system dependencies 

• Develop and maintain configuration standards, technical documentation, operational procedures, support runbooks, and knowledge resources 

Required Skills & Qualifications: 

• Minimum 5+ years of related experience supporting enterprise applications, digital platforms, or production systems 

• Technical experience with consumer- and employee-facing enterprise systems in high-availability environments 

• Experience configuring and supporting enterprise content management, digital asset management, personalization, localization, or comparable platforms 

• Strong application troubleshooting, incident management, root cause analysis, and production stabilization skills 

• Proficiency with SQL and data validation across relational or NoSQL technologies 

• Proficiency reading and validating JSON structures, REST service responses, and system integrations using tools such as Postman 

• Experience with AWS cloud services and cloud-based application support 

• Experience with monitoring and observability tools such as Splunk, Grafana, AppDynamics, or CloudWatch 

• Experience with change and release management processes and tools such as ServiceNow and Jira 

• Familiarity with distributed version control and CI/CD practices 

• Experience working in an Agile delivery environment using Jira, Confluence, or similar tools 

• Strong communication, technical documentation, collaboration, and customer-service skills, with a proactive approach to continuous learning and emerging technologies 

Preferred Qualifications: 

• Experience supporting large-scale content, asset, personalization, or localization platforms 

• Experience with AWS services such as Lambda, S3, CloudWatch, API Gateway, ECS, or related technologies 

• Familiarity with platform configuration, publishing workflows, metadata, tagging, schemas, and content lifecycle processes 

• Experience supporting REST-based integrations and validating data across interconnected enterprise systems 

• Experience with production change control, release readiness, incident reviews, and operational improvement 

• Familiarity with scripting or automation using Python, PowerShell, Bash, or comparable technologies 

• Experience mentoring Systems Engineers and providing technical guidance across delivery and sustainment work 

• Demonstrated use of AI productivity tools, such as Microsoft Copilot, OpenAI ChatGPT, or Anthropic Claude, to improve analysis, documentation, troubleshooting, or workflow efficiency 

• Familiarity with CI/CD, containerization, infrastructure automation, or cloud observability practices 

• Ability to communicate platform health, technical risks, and recommendations to technical and business partners 

• Advanced coursework or certifications in cloud technologies, systems engineering, enterprise platforms, or related disciplines 

Required Education:  

• Bachelor's Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience  

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